1. alexrat1996's Avatar
    My mom iPhone 7 got replaced do to having a dried water mark in her camera lens.
    The new iPhone 7 has one tiny speck of dust inside the lens when I was cleaning it with a microfiber cloth.

    What could of caused this the cloth or was it there in this replacement seems like a design flaw(dust gate in the camera the phone no longer dust resistant).can some help me before I report issue to Apple engineers
    10-20-2017 08:46 PM
  2. RaybanRJ's Avatar
    Are you sure it is dust? Because I noticed the curvature of the lens projects a dot on the inside of the flat lens cover and it is very noticeable at night when shooting video.

    Unless it is dust as you say.

    Here is a video I made of the white dot that seems to move around and I read many people are experiencing this.

    Mine looks like there is a piece of dust but it is the curvature.

    10-20-2017 08:52 PM
  3. alexrat1996's Avatar
    It a tiny speck of dust not sure if my cleaning cloth caused this or was it there in my replacement ,it does not show in photos.
    10-20-2017 08:58 PM
  4. RaybanRJ's Avatar
    Hmm well the lens should be sealed for water and dust resistance so I doubt that your cloth caused it. If there is a foreign object inside I would bet it was there during assembly.
    10-20-2017 09:04 PM
  5. alexrat1996's Avatar
    Using a cleaning cloth wouldn’t caused dust to get in the lens
    RaybanRJ likes this.
    10-20-2017 09:07 PM
  6. SwitchBeach's Avatar
    Dust gate? Really?

    If there is a defect, then Apple will replace it.
    If not, it will be on you.

    Just go to the Genius Bar and let them look at it.
    metalchick719 likes this.
    10-20-2017 09:31 PM
  7. alexrat1996's Avatar
    Yup mostly all my replacement had dust in them
    10-20-2017 09:44 PM
  8. alexrat1996's Avatar
    No one giving me an answer
    10-20-2017 11:29 PM
  9. darius_robin's Avatar
    No one giving me an answer
    Best thing to do is visit an Apple Store
    10-21-2017 03:38 AM
  10. alexrat1996's Avatar
    Best thing to do is visit an Apple Store
    I bet they will tell if it doesn’t affect camera we won’t clean it
    10-21-2017 09:40 AM
  11. Tartarus's Avatar
    I bet they will tell if it doesn’t affect camera we won’t clean it
    Please don’t buy anything from anywhere, ever anymore.

    Seems to me like all you do is put those thingies under a microscope to look for faults and other stuff.
    10-21-2017 11:47 AM
  12. alexrat1996's Avatar
    Please don’t buy anything from anywhere, ever anymore.

    Seems to me like all you do is put those thingies under a microscope to look for faults and other stuff.
    I didn’t do that when I was cleaning the back of the phone under my lamp I saw dust under it but it was just replaced the phone idk how it got there?

    I won’t replace it at all my last one was worse.
    10-21-2017 11:54 AM
  13. Sherry_B's Avatar
    There is no "dust gate".

    If the spec of dust is not affecting your photographs, I would not worry about it. If it is clearly affecting your photographs, then make an appointment at the Genius Bar at your local Apple store.
    10-21-2017 11:57 AM
  14. alexrat1996's Avatar
    Oh ok I won’t since it’s not affect my mom iPhone 7 but Apple quality control is bad they don’t check these phones before shipping them as replacements
    10-21-2017 12:00 PM
  15. Sherry_B's Avatar
    Oh ok I won’t since it’s not affect my mom iPhone 7 but Apple quality control is bad they don’t check these phones before shipping them as replacements
    Perhaps not as closely as they should. The replacements all get opened anyway because all replacement phones get a new battery and new outer shells.
    10-21-2017 12:02 PM
  16. Tartarus's Avatar
    Oh ok I won’t since it’s not affect my mom iPhone 7 but Apple quality control is bad they don’t check these phones before shipping them as replacements
    Apart from you and maybe a few others there is nobody noticing this. And since there are millions of Apple products sold I doubt that any of those buyers don’t notice what you seem to notice.

    Therefore, logically I’m inclined to say that you’re exaggerating.
    Not Quite Right likes this.
    10-21-2017 12:03 PM
  17. alexrat1996's Avatar
    My 8 plus they replaced the battery health was at 97% clearly the battery isn’t new
    10-21-2017 12:03 PM
  18. Sherry_B's Avatar
    My 8 plus they replaced the battery health was at 97% clearly the battery isn’t new
    What do you mean it was at 97% health? It won't charge past 97%?
    10-21-2017 12:05 PM
  19. alexrat1996's Avatar
    The battery capacity not the charge
    10-21-2017 12:31 PM
  20. Sherry_B's Avatar
    The battery capacity not the charge
    What's wrong with it? Sorry, you're not being specific so I've no idea what you're trying to tell me about the battery.
    10-21-2017 12:41 PM
  21. alexrat1996's Avatar
    Coconut battery says my battery capacity health 97% the battery isn’t a new one
    10-21-2017 12:45 PM
  22. Sherry_B's Avatar
    Coconut battery says my battery capacity health 97% the battery isn’t a new one
    Ah, I see what you're saying now. Sounds like you need to return the phone for a refund.
    10-21-2017 01:00 PM
  23. alexrat1996's Avatar
    Ah, I see what you're saying now. Sounds like you need to return the phone for a refund.
    Can’t since Apple care replaced it
    10-21-2017 01:11 PM
  24. darius_robin's Avatar
    Can’t since Apple care replaced it
    Good, so what’s the complaint then? Try to be a little more nicer here.
    10-21-2017 02:16 PM
  25. alexrat1996's Avatar
    Good, so what’s the complaint then? Try to be a little more nicer here.
    The battery and dust
    10-21-2017 02:44 PM
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