1. alexrat1996's Avatar
    Issue resolved
    Last edited by alexrat1996; 06-24-2017 at 08:26 AM. Reason: Issue resolved
    06-22-2017 09:28 AM
  2. BoneCollecter's Avatar
    I remember you on macrumors

    The best i suggest is to sell it and get rid on this thing. Wait few months and get iPhone 8.

    Or i suggest you (like NewtonsApple) to ignore these things and enjoy your device.
    06-22-2017 09:34 AM
  3. alexrat1996's Avatar
    I can't sell since a family member getting this phone very soon and I need a phone that won't freeze for work. Should I contact Apple support and see what they can do for me ??

    Yes I got removed from mac rumors and been told to never join back

    Yes with old 6s plus I gave it to a family the ended up getting a replacment at Apple Store.
    06-22-2017 09:47 AM
  4. krazyatom's Avatar
    You had to go through 4 replacements and they all same behavior?
    06-22-2017 10:14 AM
  5. alexrat1996's Avatar
    You had to go through 4 replacements and they all same behavior?
    No two for different issues and two for the same issue
    06-22-2017 10:22 AM
  6. krazyatom's Avatar
    No two for different issues and two for the same issue
    Get another replacement until they give you good one.
    06-22-2017 10:48 AM
  7. alexrat1996's Avatar
    I will do that thanks for the advise
    krazyatom likes this.
    06-22-2017 10:53 AM
  8. Rob Phillips's Avatar
    I will do that thanks for the advise
    Are you getting these replacements from an Apple Store or are they mailing them to you? If it were me I’d go into an Apple Store, ask for a replacement, and not leave the store until you’ve inspected and tested out the replacement.
    krazyatom and eyecrispy like this.
    06-22-2017 11:14 AM
  9. alexrat1996's Avatar
    Are you getting these replacements from an Apple Store or are they mailing them to you? If it were me I’d go into an Apple Store, ask for a replacement, and not leave the store until you’ve inspected and tested out the replacement.
    Store and issue happen two weeks after I get the replacement
    06-22-2017 11:23 AM
  10. Tartarus's Avatar
    If it happens after you get it than you really should be more careful with your devices.
    iPhone 7 is rated dust proof and water resistant. The chance this happening 2 times subsequently really raises some questions with me.
    06-22-2017 11:30 AM
  11. alexrat1996's Avatar
    I use the Apple smart battery case and always restoring as brand new maybe it's bad luck on me or the store has horrible replacements
    06-22-2017 11:34 AM
  12. TwitchyPuppy's Avatar
    I use the Apple smart battery case and always restoring as brand new maybe it's bad luck on me or the store has horrible replacements
    Those issues happening 2 weeks after definitely are a Code 18. Sorry, but otherwise, they’d be there from the get go.
    Tartarus and libra89 like this.
    06-22-2017 11:46 AM
  13. alexrat1996's Avatar
    My last replacment was 4 weeks ago but the previous before that lasted two weeks should I bring it back
    06-22-2017 11:49 AM
  14. alexrat1996's Avatar
    My 6s plus been though 7 replacment the iPhone 7 been replaced 4 times now going into replacment 5
    krazyatom likes this.
    06-22-2017 12:12 PM
  15. TwitchyPuppy's Avatar
    My 6s plus been though 7 replacment the iPhone 7 been replaced 4 times now going into replacment 5
    That’s nowhere near Apple’s fault
    06-22-2017 12:16 PM
  16. alexrat1996's Avatar
    With my 6s plus I did express replacment with the 7 I decide to stop and just go to the store directly
    06-22-2017 12:18 PM
  17. camaroz1985's Avatar
    What you are experiencing is far from normal, and I would highly doubt that you are getting bad replacements. Something in your usage is causing issue.

    We had a problem with my wife's 6S (known battery issue). Had it replaced about 6 months ago, and all is well. I don't see any difference in quality in the replacement vs the original.
    Tartarus, libra89 and alexrat1996 like this.
    06-22-2017 02:05 PM
  18. alexrat1996's Avatar
    What you are experiencing is far from normal, and I would highly doubt that you are getting bad replacements. Something in your usage is causing issue.

    We had a problem with my wife's 6S (known battery issue). Had it replaced about 6 months ago, and all is well. I don't see any difference in quality in the replacement vs the original.
    That possible but apple will replace again maybe my smart battery case is the problem who know ? I only use my iPhone for social media and music
    06-22-2017 03:01 PM
  19. alexrat1996's Avatar
    People I will check the replacement carefully next time I guess but the apple employee give me the replacement and wants me out they say they have other people to take care of.

    It's possible I did get this current phone wet in the smart battery case
    06-22-2017 03:07 PM
  20. krazyatom's Avatar
    If you get a replacement, try not to use the smart battery case?
    06-22-2017 03:09 PM
  21. alexrat1996's Avatar
    If you get a replacement, try not to use the smart battery case?
    I will do and also ask apple to swap the smart battery case out for a new one
    06-22-2017 03:14 PM
  22. alexrat1996's Avatar
    If you get a replacement, try not to use the smart battery case?
    I will do and also ask apple to swap the smart battery case out for a new one
    06-22-2017 03:15 PM
  23. Not Quite Right's Avatar
    My 6s plus been though 7 replacment the iPhone 7 been replaced 4 times now going into replacment 5
    I find this hard to believe....
    06-22-2017 11:37 PM
  24. Premium1's Avatar
    If it happens after you get it than you really should be more careful with your devices.
    iPhone 7 is rated dust proof and water resistant. The chance this happening 2 times subsequently really raises some questions with me.
    Was thinking the same. That happening once, ok, but for it to happen twice, seems may be user error.
    TwitchyPuppy likes this.
    06-23-2017 08:02 AM
  25. Premium1's Avatar
    People I will check the replacement carefully next time I guess but the apple employee give me the replacement and wants me out they say they have other people to take care of.

    It's possible I did get this current phone wet in the smart battery case
    The truth comes out. Seems your issues are probably due to it getting wet while in the battery case. The battery case isn't waterproof so that makes sense with the speaker issues and freezing.
    Tinkernaught and TwitchyPuppy like this.
    06-23-2017 08:03 AM
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