1. alexrat1996's Avatar
    I been to Apple Store walnut ST Philadelphia.

    What they did is took my old Belkin ultra glass from my pervious iPhone 7 and put it in my new shouldn't they gave me a new the one they installed has a scratch and dust on it.

    I contact Belkin for a new one .

    They didn't move my apple care plus to my new iPhone 7 replacement.
    anon(9602380) likes this.
    05-14-2017 07:48 AM
  2. anon(9602380)'s Avatar
    Phone AppleCare directly for moving it over to your new phone. And they are not obligated to put on a new screen protector. It is an accessory and not part of the phone.
    cinavs and TheRandomDealio like this.
    05-14-2017 08:14 AM
  3. alexrat1996's Avatar
    I purchased the accessories at the store when I purchased the first iPhone and I see
    eckl likes this.
    05-14-2017 08:18 AM
  4. anon(9602380)'s Avatar
    It is still an accessory which Apple is unfortunately not responsible to replace. They are only obligated to replace the phone. It is really up to their discretion as to whether they will replace the screen protector.
    05-14-2017 08:26 AM
  5. alexrat1996's Avatar
    I contact manufacture for replacement will the store be able to reinstall on there machine
    05-14-2017 08:38 AM
  6. Ledsteplin's Avatar
    All you get with a new phone, is what's in the box. A screen protector does not come in the box. It's purchased separately as an accessory.
    TgeekB likes this.
    05-14-2017 08:41 AM
  7. alexrat1996's Avatar
    It's a replacement iPhone 7 from Genius Bar apple care over the phone fixed my Apple care issue. It's shows Apple care plus registered on Apple website but it does not show on apple support app for iOS.
    05-14-2017 08:50 AM
  8. pkcable's Avatar
    They might be willing to install the new screen protector that Belkin sends you. It doesn't hurt to ask. I'm from Philly also. I've found the folks at the Walnut street store to be VERY accommodating. Worst they can do is say no. If you don't ask then it's definitely no!
    05-15-2017 08:24 AM
  9. Not Quite Right's Avatar
    What they did is took my old Belkin ultra glass from my pervious iPhone 7 and put it in my new shouldn't they gave me a new the one they installed has a scratch and dust on it.
    I'm seriously surprised they even did that ... I would've expected it to go in the trash, with an offer to sell you a new one ...
    Lee_Bo and TgeekB like this.
    05-15-2017 11:08 AM
  10. alexrat1996's Avatar
    I'm seriously surprised they even did that ... I would've expected it to go in the trash, with an offer to sell you a new one ...
    I'm surprised also I contact belkin for a new I should get this week and take it back to apple this weekend. I have to deal with the used one for now
    pkcable likes this.
    05-15-2017 11:14 AM
  11. Lee_Bo's Avatar
    I'm seriously surprised they even did that ... I would've expected it to go in the trash, with an offer to sell you a new one ...
    I figure you got a "genius" who either (1) really loves their job, (2) was in a really great mood, or (3) hasn't been there long enough to be told not to do that. :-)
    05-15-2017 11:49 AM
  12. alexrat1996's Avatar


    This is what the Apple Store did
    05-15-2017 12:24 PM
  13. pkcable's Avatar
    All things considered for a reused screen protector it doesn't look too bad! BUT since Belkin is replacing it (good on them!) might as well ask the Apple store to apply it.

    Expert tip: Be VERY polite and firm. Remember they are doing you a favor, and that you appreciate it, win them over to your side, show appreciation, don't demand. Showing Apple love doesn't hurt.
    anon(9602380) and Spencerdl like this.
    05-16-2017 08:03 AM
  14. alexrat1996's Avatar
    All things considered for a reused screen protector it doesn't look too bad! BUT since Belkin is replacing it (good on them!) might as well ask the Apple store to apply it.

    Expert tip: Be VERY polite and firm. Remember they are doing you a favor, and that you appreciate it, win them over to your side, show appreciation, don't demand. Showing Apple love doesn't hurt.
    I just got the replacement I will stop at the Apple Store at the weekend but they shouldn't install a used screen protector they shouldn't installed anything then I would of contact belkin for a replacement
    pkcable likes this.
    05-17-2017 07:37 PM
  15. alexrat1996's Avatar
    pkcable likes this.
    05-17-2017 07:38 PM
  16. Garz's Avatar
    Phone AppleCare directly for moving it over to your new phone. And they are not obligated to put on a new screen protector. It is an accessory and not part of the phone.
    If the screen protector was bought from Apple and they replaced the phone due to defect, they have always given me a new screen protector too since it's not my fault my phone was faulty. But then again, I mentioned I also bought it there and they replaced that too. Whether they bought it there and also mentioned that is another story.
    anon(9602380) likes this.
    05-17-2017 08:25 PM
  17. timocrates's Avatar
    I been to Apple Store walnut ST Philadelphia.



    That very spot, November 2014. Us and an ad hoc group on the street.
    05-19-2017 04:12 PM
  18. pkcable's Avatar
    I can take a picture there on Monday! lol
    05-19-2017 04:33 PM
  19. timocrates's Avatar
    I can take a picture there on Monday! lol
    Say hello to anyone you see in the photo still hanging around!
    05-20-2017 04:46 PM
  20. alexrat1996's Avatar
    I had to buy a new one for 40 bucks it was installed better and it had dust
    05-20-2017 06:15 PM
  21. alexrat1996's Avatar


    Installed way better but still has dust under the screen protector
    05-20-2017 07:19 PM
  22. Eclipse2K's Avatar
    Did they use the device Belkin designed? Dust is always a possibility no matter what but with the device it's less likely because it's quick. My protector has zero dust specs so I'm extremely happy.

    You may not want to hear this but you may have to just deal with it. That dust spec, while annoying if you focus on it, isn't a big deal. I used to freak out about those but it's just not worth it.
    05-27-2017 03:22 AM
  23. Rob Phillips's Avatar
    I can't even see anything. I'd say they did a decent job installing it.
    05-27-2017 05:44 AM
  24. alexrat1996's Avatar
    I can't even see anything. I'd say they did a decent job installing it.
    It's a dead pixel apple replaced my screen this time but now my home button gets warm
    05-27-2017 07:39 AM

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