1. alexrat1996's Avatar
    Hi people I have an iPhone 7 with the smart battery case I get 9 hrs of battery then at 12 am the smart battery case died and at 12 am the phone battery was at 100% I woke up around 11:30 am an it was at 30% the battery with no apps in the background.

    The apple support chat told me to delete Facebook and messenger I did that and also diagnostic passed but I test the phone two days without the social media app and I still see the drain of battery faster when the smart case dies and the phone use is lite use since I use my iPad pro 9.7 more.

    What should I do next before I take this to apple to claim for a replacement ?
    01-20-2017 04:15 PM
  2. Just_Me_D's Avatar
    I don't have a battery case on my iPhone so I don't know what to tell you. hopefully, other members will respond with a recommendation soon.
    01-20-2017 10:07 PM
  3. alexrat1996's Avatar
    Not sure if the case causing the issue with my phone or the phone is defective
    01-22-2017 12:55 AM
  4. linsiris's Avatar
    Well, that doesn´t sound right. Have you tried doing the same with the phone alone (w/o the battery case) to see if it's a battery case or a phone issue.

    Anyways, sounds like you do have to go to the Apple Store.

    Good luck
    01-23-2017 08:37 PM

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