- I bought myself an iPhone 7 as a birthday present last week and it's battery life has been absolute rubbish. I know others have been reporting similar problems and I've read the iPhone 7 battery life thread, but mine seems to be worse than most - I am needing to charge it twice a day or keep it in low power mode to keep it going, and a few nights ago it went from 50-0% overnight while I was asleep (and made me miss my alarm).
So I took it to the Apple Store today and asked them to check it. The Genius I had ran the usual diagnostics and showed me the battery itself is fine. He then checked some other things and noticed I have recharged is 21 times in the past 9 days, which backs up what I said about needing to charge it twice a day. He even acknowledged that was strange. But he refused to replace it. Apparently although he can see it looks like I am needing to charge my battery fairly often, he sees nothing wrong with the battery or hardware itself and therefore there is no reason to replace it. He also mentioned he thinks it is a software problem and should be fixed with a software update.
I explained that I was aware of other users reporting the same thing and the general consensus seems to be a software issue, but that my situation seemed to be worse than what I've read anybody else experiencing, and I shouldn't be expected to keep my iPhone plugged in to stop it from reaching 0% until Apple release a software fix (if indeed that is the problem, and who knows when the update will be released). He told me there was nothing he could do and suggested I try resetting the phone and setting it up as new instead of restoring from a backup - an option I'm not interested in because I don't want to lose any of my data.
So I guess that's it - I'll be returning it tomorrow and going back to my 6. Overall it has been a sh***y experience made worse by a sh***y support response. I'm very disappointed.
Tags: top ringtone download free, nhac chuong nokia, top instrumental ringtones downloadLast edited by adamjackson; 10-19-2016 at 12:11 AM.
10-18-2016 03:54 AMLike 0 - Sorry to hear that you had such a bad experience.
Once misunderstanding though, if you sync all your contacts etc in icloud, then you won't loose that data if you setup as a new phone.
The only thing you need to watch out for is data stored in apps that don't sync to the cloud, like pdf apps orso. Dropbox and other cloud apps will be fine.
It might be an option to try a full restore to a new phone (you still have your backup on your pc anyway) and see if that solves the battery drain problem.
You can always revert back to your previous backup if you miss too much data.
And if you still have your 6, use that as a 'back up' device in that period in case you need something that is not on your 7 anymore.
it might just be an app you are using that is not working too well with the iPhone 7 and drains too much energy.10-18-2016 05:39 AMLike 0 - If you just bought your iPhone last week you're still within the return period. They should have replaced your iPhone without issue. Within 14 days you can basically return and replace an iPhone for any reason in the world as long as it isn't physically damaged. Something isn't adding up for me. Perhaps the Genius you saw at the store was just a clown.10-18-2016 06:58 AMLike 4
- If the problem is in your back up, then you will carry that problem with you to other devices. Restoring as new works. If you upload your photos somewhere safe like to your computer or to a cloud based app like Dropbox, you won't lose those. The only data you might lose is some game progress. You still retain Notes, Calendar, Contacts, reminders, Keychain and etc. So what are you afraid you will lose?
And remember the big 3 battery users are screen brightness, push notifications, and location services. Make sure they are all set as desired. Also an app can cause the drain.10-18-2016 07:10 AMLike 4 -
- Just a thought... did you check your battery usage? You can what's using your battery. Either way, good luck!10-18-2016 05:22 PMLike 0
-
Good luck with whichever device you end up with.10-18-2016 06:14 PMLike 4 - They can shout obscenities at home, it does not belong in the forum.
Last edited by Craig; 10-19-2016 at 11:59 AM.
10-18-2016 06:44 PMLike 3 - I don't mind an obscenity here and there on a forum. Especially when it comes out of frustration. What I do not like at all are when obscenities/insults are directed at other members out of nowhere.Shanicenicolle likes this.10-19-2016 02:22 AMLike 1
- I bought myself an iPhone 7 as a birthday present last week and it's battery life has been absolute rubbish. I know others have been reporting similar problems and I've read the iPhone 7 battery life thread, but mine seems to be worse than most - I am needing to charge it twice a day or keep it in low power mode to keep it going, and a few nights ago it went from 50-0% overnight while I was asleep (and made me miss my alarm).
So I took it to the Apple Store today and asked them to check it. The Genius I had ran the usual diagnostics and showed me the battery itself is fine. He then checked some other things and noticed I have recharged is 21 times in the past 9 days, which backs up what I said about needing to charge it twice a day. He even acknowledged that was strange. But he refused to replace it. Apparently although he can see it looks like I am needing to charge my battery fairly often, he sees nothing wrong with the battery or hardware itself and therefore there is no reason to replace it. He also mentioned he thinks it is a software problem and should be fixed with a software update.
I explained that I was aware of other users reporting the same thing and the general consensus seems to be a software issue, but that my situation seemed to be worse than what I've read anybody else experiencing, and I shouldn't be expected to keep my iPhone plugged in to stop it from reaching 0% until Apple release a software fix (if indeed that is the problem, and who knows when the update will be released). He told me there was nothing he could do and suggested I try resetting the phone and setting it up as new instead of restoring from a backup - an option I'm not interested in because I don't want to lose any of my data.
So I guess that's it - I'll be returning it tomorrow and going back to my 6. Overall it has been a sh***y experience made worse by a sh***y support response. I'm very disappointed.
Tags: top ringtone download free, nhac chuong nokia, top instrumental ringtones download
Cheers10-19-2016 05:43 AMLike 0 -
- On top of what others have said, do you use Facebook and use the official Facebook app? If you do, force close it every time you're done using it. I do agree that you should see if it's a app/service that's draining your battery. My coworker just bought an iPhone 7 as well and leaves it in airplane mode at work most days right now because it's constantly trying to download his apps and his 80GB's of music downloaded through Apple Music. Once everything is downloaded his battery life should be the same again.10-19-2016 09:24 AMLike 0
- Hmm... Sounds strange, to say the least. One of my best friends just got the iPhone 7 as a belated birthday gift and hasn't complained about it at all. She hasn't mentioned having to charge more often than she did her last phone (not an iPhone, but still).
Also, maybe it's just the writer/copy editor in me, but does anyone else find it strange that the OP has tags at the bottom of his/her post?? Who does that unless they're writing an article?!Annie_8plus and Quis89 like this.10-19-2016 09:43 AMLike 2 - I explained that I was aware of other users reporting the same thing and the general consensus seems to be a software issue, but that my situation seemed to be worse than what I've read anybody else experiencing, and I shouldn't be expected to keep my iPhone plugged in to stop it from reaching 0% until Apple release a software fix (if indeed that is the problem, and who knows when the update will be released). He told me there was nothing he could do and suggested I try resetting the phone and setting it up as new instead of restoring from a backup - an option I'm not interested in because I don't want to lose any of my data.
I agree...charging twice a day is a bit much depending on your usage. And it shouldn't go from 50% to 0% overnight without you touching it. It definitely sounds like a software issue. An app may be pulling way more power than needed. You won't know this for sure unless you're willing to start fresh though.10-19-2016 09:51 AMLike 0 - I would try to wipe the phone and try to use it for a couple hours without backup or new apps, only then you will know if it's hardware.
I'm a new iPhone user and was very afraid of poor battery life, but wow I have the 7 and most of the time I only have to charge every 2 days.Last edited by si001; 10-19-2016 at 06:16 PM.
metalchick719 likes this.10-19-2016 09:54 AMLike 1 - My battery life experience with my 7 is very good, and I restored a backup, via iTunes , on it.... it surely lasts more than my previous 6S, that was fine, and I can reach the end of a day with more than 30% charge available. That's more than enough.10-19-2016 12:54 PMLike 0
- "So I guess that's it - I'll be returning it tomorrow and going back to my 6. Overall it has been a sh***y experience made worse by a sh***y support response. I'm very disappointed."
Completely agree, after spending that much money I would be pissed with bad service. They should take responsibility when there is an observable fault!10-20-2016 02:14 AMLike 0 - "So I guess that's it - I'll be returning it tomorrow and going back to my 6. Overall it has been a sh***y experience made worse by a sh***y support response. I'm very disappointed."
Completely agree, after spending that much money I would be pissed with bad service. They should take responsibility when there is an observable fault!
Cheers10-20-2016 04:28 AMLike 0 -
- "So I guess that's it - I'll be returning it tomorrow and going back to my 6. Overall it has been a sh***y experience made worse by a sh***y support response. I'm very disappointed."
Completely agree, after spending that much money I would be pissed with bad service. They should take responsibility when there is an observable fault!metalchick719 likes this.10-20-2016 05:53 PMLike 1 - Given my experiences with Apple, I find OP's story almost difficult to believe. It could be the backup or something else, but its almost like he wants to fail and complain instead of simply following directions or tracking the battery hog situation. Weird.Breuklen likes this.10-24-2016 08:52 AMLike 1
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I'm returning my iPhone 7 tomorrow
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