1. bakron1's Avatar
    I have noticed the past few days my iPhone 7 is staring to freeze up, when it does, the home button is non responsive and I have had to press the power and volume buttons to try and get the device to wake up.

    Anyone else having these issues? I can't pin it down to just one app, seems to be randomly happening no matter what app I am using.
    10-16-2016 03:50 PM
  2. MaxSmarties's Avatar
    I think the only option you have is a reset as new and monitoring
    10-16-2016 04:09 PM
  3. anon(427874)'s Avatar
    Are you using iOS 10.0.2 or the 10.1 beta?
    10-16-2016 04:13 PM
  4. bakron1's Avatar
    Are you using iOS 10.0.2 or the 10.1 beta?
    The stock 10.0.2
    10-16-2016 04:25 PM
  5. arc3484's Avatar
    Guy at work bought a black 7 almost a month ago. Couple weeks back, he brought it to me froze up and kept crashing stock apps like settings. I finally got it to erase and reset then all was well. I've never experienced that on any of my iPhones in the past, nor my current iPhone 6s+. I hope Apple didn't make a mistake with that new fusion quad core.
    10-16-2016 05:39 PM
  6. anon(427874)'s Avatar
    I am using the 10.1 beta 3 and I haven't noticed anything freezing. I did not spend too much time on 10.0.2 before going to beta.
    10-17-2016 07:23 PM
  7. Alain_A's Avatar
    The stock 10.0.2
    Same here stock. And i have random freezing as well
    10-17-2016 08:43 PM
  8. SimonAustin's Avatar
    You'd better bacup your iPhone 7 with iTunes or iCloud firstly. Then, reset it.
    10-17-2016 10:59 PM
  9. joksinjai's Avatar
    You'd better bacup your iPhone 7 with iTunes or iCloud firstly. Then, reset it.

    Same issue here.
    It happens when I'm using Bluetooth
    10-18-2016 07:27 PM
  10. jdhooghe's Avatar
    Had this happen to me once where it wouldn't unlock or hard reset. Hasn't happened since though
    10-22-2016 05:11 PM
  11. BrayBreBai's Avatar
    I have been having this issue lately as well. I try the old soft reset but that doesn't work. It sucks because I use to brag to Android users that I never had an issue with freezing like they did but now I can't anymore.

    I just upgraded to 10.0.3 so we'll see if they've fixed it
    bakron1 and Alain_A like this.
    10-23-2016 08:09 AM
  12. Alain_A's Avatar
    Today i had my first freeze where nothing would work. Except plug it in to have the screen to back on bit still frozen
    10-24-2016 06:42 PM
  13. Alain_A's Avatar
    It's hard to connect to iTunes when out of county with no computer.
    10-25-2016 09:26 AM
  14. Alain_A's Avatar
    Anyway after fiddling with it. It came back
    10-25-2016 09:26 AM
  15. rudyalexc's Avatar
    10.1 is out now, so try upgrading to that.
    Spencerdl likes this.
    10-25-2016 10:04 AM
  16. Spencerdl's Avatar
    After reading many different problems/situations with the current new iPhones, I decided to set up my new 7 Plus as new (lots of work), and not use any type (iCloud or iTunes) of backup. I'm happy to report that I haven't had any problems with my new Verizon iPhone 256gb Jet Black. Surprisingly not even connection issues that I was constantly reading about on this year's version of the Verizon iPhones. Not sure this method is the reason for no problems, but I'm happy with my iPhone.
    The most recent update to iOS 10.1 as well as Verizon's carrier update seems to have enhanced my signal strength.
    10-25-2016 10:41 AM
  17. dmcman73's Avatar
    To those that think a "fresh start" will prevent the lock ups, it won't. It may help at first but the freezing will return. I'm a new iPhone user (had Android previously) and I set up my account new, for the first time when I setup my iPhone 7 and I was experiencing freezing the same day of getting the phone and that was on 10.0.2. When 10.0.3 came out, I installed that but was still having freezing issues, albeit not as much as there were in 10.0.2. I just downloaded 10.1 today and installed it, hopefully they eliminated the freezing issue.
    10-25-2016 01:04 PM
  18. Alain_A's Avatar
    To those that think a "fresh start" will prevent the lock ups, it won't. It may help at first but the freezing will return. I'm a new iPhone user (had Android previously) and I set up my account new, for the first time when I setup my iPhone 7 and I was experiencing freezing the same day of getting the phone and that was on 10.0.2. When 10.0.3 came out, I installed that but was still having freezing issues, albeit not as much as there were in 10.0.2. I just downloaded 10.1 today and installed it, hopefully they eliminated the freezing issue.
    That did happen only once since i got the phone 2 weeks ago. I'm on 10.0.3
    10-25-2016 02:55 PM
  19. BassSoLow's Avatar
    My wife was having this issue as well. As stated above, she did a full restore and started as a new iPhone. She did not use an iCloud backup and that seems to have fixed the issue for her.
    10-25-2016 05:32 PM
  20. bakron1's Avatar
    I appreciate all the feedback and since I posted this thread, I have updated to 10.1 and the device hasn't froze up yet, keeping my fingers crossed.
    10-28-2016 04:46 PM
  21. sqllady's Avatar
    I purchased my iphone 7 128gigs on Oct 19th, shortly after I downloaded a FREE app for wifi spots. I noticed a couple days later my iphone started
    freezing. I had a problem trying to rebooted. I narrowed down my problem to the wifi app and deleted it. So far no more problems. I'm wondering if this is going to be a recurring problem with this phone and should I return it before my 14 days expire.
    10-31-2016 11:57 AM
  22. Alain_A's Avatar
    My phone has been freezing more than once since I got the phone.
    I use it as an alarm; at night phone on airplane. So no turning off the phone the morning after.
    This morning I could not get out of the sms app.
    No outside key were working. Not even the home button.
    I had to soft reset
    11-07-2016 10:43 AM
  23. Alain_A's Avatar
    I'd say it is a recurring problem
    11-07-2016 10:44 AM
  24. Ledsteplin's Avatar
    I'd say it is a recurring problem
    What do you mean by "soft reset"? Which phone?
    11-07-2016 12:44 PM
  25. Alain_A's Avatar
    What do you mean by "soft reset"? Which phone?
    IPhone 7

    soft reset = hold volume down and power button
    11-07-2016 01:54 PM
33 12

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