1. dmontopoli's Avatar
    This morning, I was unable to get my new iPhone 6 Plus phone on Apple's Upgrade program even though I have excellent credit. I tried 3 different cards and all of them were rejected. Other people in the Apple store were having the same problem, although some were successful in purchasing through Apple's program. There is an article on Macrumors about this problem

    I ended up buying the iPhone outright

    I do have a fraud alert on my credit, and I was wondering if that might be the problem.

    Anyone else have this problem and if you do, do you also have a fraud alert?
    09-25-2015 03:53 PM
  2. kmbball1987's Avatar
    This morning, I was unable to get my new iPhone 6 Plus phone on Apple's Upgrade program even though I have excellent credit. I tried 3 different cards and all of them were rejected. Other people in the Apple store were having the same problem, although some were successful in purchasing through Apple's program. There is an article on Macrumors about this problem

    I ended up buying the iPhone outright

    I do have a fraud alert on my credit, and I was wondering if that might be the problem.

    Anyone else have this problem and if you do, do you also have a fraud alert?
    Same thing happened to me this morning and I have a fraud alert. Credit score over 800 so I know it's not that. Very frustrating!
    09-25-2015 06:43 PM
  3. ChasMink's Avatar
    The same thing happened to me in the Atlantic City store. They ran two different cards and said I wasn't eligible for Apple offers. I also have a fraud alert with the credit bureaus. My credit score is 829. I spoke to Citizens Bank twice, The first guy never heard of the partnership and hung up on my because I didn't have a Citizens Bank account number. The second guy was aware of the program and said I needed to speak with Equifax about the alert. That didn't work because the number he gave me was a robot that only allowed me to add a temporary alert, not temporarily remove it.Maddening. I bought an AT&T phone and Apple Care + outright and unlocked it with the AT&T online unlock tool after I activated the phone. They really need an adjudication hotline in the store to resolve these issues on a real time basis. Bad partnership so far.
    09-27-2015 10:40 PM

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