1. KingBuick's Avatar
    Hello everyone. My 7 Plus is taking a long time to connect to public WiFi networks (networks that require you to accept terms and conditions that pop up in a Safari screen). I googled possible solutions and one website said to type in Safari capture.apple.com and that should do the trick.

    I can connect to a public network, and the check mark in WiFi settings is there, but the WiFi icon does not show.

    Do I have to reset network settings? I am worried that I would lose all my passwords for various WiFi networks that I’ve connected to. I have iCloud Keychain set up.
    12-22-2018 11:22 AM
  2. Just_Me_D's Avatar
    Are you attempting to connect using a VPN? If so, that could be the issue. I e run into this on several occasions to where if I attempt to connect to a public hotspot using a VPN, the connection is rejected or it won’t allow me to connect, but as soon as I disable the VPN, the connection works without a problem.

    During times like that, I simply use the cellular connection. I flat out refuse to connect to a public hotspot without a VPN and if my VPN connection is refused then I won’t use their hotspot. Period.
    12-23-2018 07:44 AM
  3. KingBuick's Avatar
    Are you attempting to connect using a VPN? If so, that could be the issue. I e run into this on several occasions to where if I attempt to connect to a public hotspot using a VPN, the connection is rejected or it won’t allow me to connect, but as soon as I disable the VPN, the connection works without a problem.

    During times like that, I simply use the cellular connection. I flat out refuse to connect to a public hotspot without a VPN and if my VPN connection is refused then I won’t use their hotspot. Period.
    This is not the case with me. I do not have a VPN set up. I can connect to the public WiFi network but it’s quite slow to bring up the accept terms and conditions page.

    I am overseas now and I can’t turn on data for roaming. I might turn it on after getting the International Day Pass towards the end of my trip, but I’m not sure yet.
    12-23-2018 01:35 PM
  4. Just_Me_D's Avatar
    This is not the case with me. I do not have a VPN set up. I can connect to the public WiFi network but it’s quite slow to bring up the accept terms and conditions page.

    I am overseas now and I can’t turn on data for roaming. I might turn it on after getting the International Day Pass towards the end of my trip, but I’m not sure yet.
    Oh okay.
    12-23-2018 03:22 PM
  5. KingBuick's Avatar
    Oh okay.
    I might be upgrading to the iPhone XR or iPhone XS Max next month so maybe that will solve it.
    Just_Me_D likes this.
    12-23-2018 03:58 PM
  6. KingBuick's Avatar
    These problems have still been happening to me on and off. However I will be upgrading today to the XS MAx which I think has stronger WIFi compared to the 7 Plus, so this problem should not happen anymore, I hope!
    04-05-2019 09:54 AM
  7. Lee_Bo's Avatar
    It could also be the wifi network you are connecting to. There could be protocols in the background that are taking time to load. I see this happen depending on what wifi Im connecting to.
    04-05-2019 10:12 AM
  8. KingBuick's Avatar
    It could also be the wifi network you are connecting to. There could be protocols in the background that are taking time to load. I see this happen depending on what wifi Im connecting to.
    The only network that I’m having trouble with is Google Starbucks. I have to renew the lease multiple times, turn airplane mode on and off, turn WiFi on and off, and sometime forget the network and join it again. If this problem happens with the XS MAX then I might have to do something different.
    04-05-2019 10:26 AM
  9. Lee_Bo's Avatar
    The only network that I’m having trouble with is Google Starbucks. I have to renew the lease multiple times, turn airplane mode on and off, turn WiFi on and off, and sometime forget the network and join it again. If this problem happens with the XS MAX then I might have to do something different.
    If that's the only wifi network you are having issues with (assuming you are connecting to other wifi network with no issues) then it's not the device and is more likely the network you are trying to connect to.

    Again, I have the same issue with two places here in town that I frequent. I've given up on even trying to connect to their wifi as it's never reliable, and since it's only those two locations, I'm leaning toward an issue with that wifi and not my device.
    04-05-2019 10:31 AM
  10. KingBuick's Avatar
    If that's the only wifi network you are having issues with (assuming you are connecting to other wifi network with no issues) then it's not the device and is more likely the network you are trying to connect to.

    Again, I have the same issue with two places here in town that I frequent. I've given up on even trying to connect to their wifi as it's never reliable, and since it's only those two locations, I'm leaning toward an issue with that wifi and not my device.
    You’re right, now that I think about it, Google Starbucks networks could be easily congested because so many people are on the network at the same time. Then again, there are times when my iPhone immediately connects to the network and the login page opens up, and there are other times when it takes more than a few minutes and I have to do the steps I mentioned.
    04-05-2019 10:37 AM
  11. Carla Johnston's Avatar
    I have never encountered such problem in my Iphone 7 plus. Whether private or public, Wifi has always worked perfectly for me. Thanks
    10-22-2019 07:27 AM

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