1. JM19's Avatar
    I’m trying to help out a friend with his wife’s iPhone 7 Plus. Symptoms are, when on a call, people can hear her speaking but she cannot hear them. If she uses the speakerphone then everything is fine and she can hear them.

    Recently my wife had a somewhat similar issue on her iPhone 7 but the difference was she couldn’t hear anybody and nobody could hear her. She couldn’t use speakerphone either, it was grated out. Turned out to be a major issue that Apple acknowledged as happening to a lot of people and ended up giving my wife a new phone.

    With my friend’s wife’s phone though, could it be just an earpiece speaker problem or something else?

    Thanks.
    08-21-2018 05:57 PM
  2. Just_Me_D's Avatar
    It’s possible that the problem lies with having a blown ear speaker, but I can’t say for certain. Have you friend tried rebooting the phone or selecting the ‘reset all settings’ option in the device settings?
    08-21-2018 07:26 PM
  3. Tartarus's Avatar
    Use an old toothbrush and gently rub it over the speaker mesh.
    I’ve had success with a friends phone by doing so.
    08-22-2018 05:30 AM
  4. JM19's Avatar
    It’s possible that the problem lies with having a blown ear speaker, but I can’t say for certain. Have you friend tried rebooting the phone or selecting the ‘reset all settings’ option in the device settings?
    Rebooted the phone and did the following:

    On a FaceTime audio call, I can hear the person but the person cannot hear me. If I try speaker, it’s still the same.

    But on a FaceTime video call, I can hear the person and the person can hear me.

    I also tried recording a voice memo just to make sure the problem wasn’t the same as with my wife as I mentioned originally. I was able to make voice memos.
    08-22-2018 07:07 AM
  5. JM19's Avatar
    Use an old toothbrush and gently rub it over the speaker mesh.
    I’ve had success with a friends phone by doing so.
    I’ll try this but would be be very shocked if this worked. Thanks.
    08-22-2018 07:07 AM
  6. Rob Phillips's Avatar
    Rebooted the phone and did the following:

    On a FaceTime audio call, I can hear the person but the person cannot hear me. If I try speaker, it’s still the same.

    But on a FaceTime video call, I can hear the person and the person can hear me.

    I also tried recording a voice memo just to make sure the problem wasn’t the same as with my wife as I mentioned originally. I was able to make voice memos.
    Are you EVER able to hear any sound of the upper speaker? For instance, if you play music or a video is there sound coming out of that speaker or just the lower speaker at the bottom of the phone? Just trying to determine if this is a hardware issue (speaker NEVER makes sound) or a software issue (speaker SOMETIMES makes sound but not every time it’s supposed to).
    Lee_Bo and nikkisharif like this.
    08-22-2018 07:45 AM

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