1. daniel.michael4724's Avatar
    Good afternoon folks!! I'm having an issue with my new 7 Plus and iTunes. I've been searching and looking at various threads on various boards since yesterday and can't find an answer..........

    Yesterday I upgraded from a Galaxy S7 Active to a Matte Black 7 Plus. While at AT&T they transferred my contacts and such for me and after I left I started adding my various apps to it. Last night when I got home I downloaded a fresh copy of iTunes and when I plug my phone in I get a message that I needed to factory reset my phone because iTunes can't read it (not sure that was the exact wording). I don't have much added to this 7 Plus but really don't want to have to go through the hassle of resetting and reinstalling everything. I even tried uninstalling and reinstalling iTunes but no luck.

    Any ideas? Any help or suggestions you guys may have would be appreciated!
    08-05-2017 11:03 AM
  2. emscapt47's Avatar
    I have had a issue where mine won't backup wirelessly. After the new version of itunes...
    08-05-2017 02:45 PM
  3. Ledsteplin's Avatar
    Did you sign in to iTunes with your Apple ID? Check settings > iTunes and App Store > check that your ID shows at the top.
    libra89 likes this.
    08-05-2017 08:18 PM
  4. daniel.michael4724's Avatar
    Did you sign in to iTunes with your Apple ID? Check settings > iTunes and App Store > check that your ID shows at the top.
    That was my first thought when it wouldn't sync the first time. What's odd is that my sons 6 Plus and my daughters 7 will with no problem and we're all using the same version of software. I'm going to try a few other things and if I can't figure it out I guess I'll just do a reset/wipe and start over.
    08-06-2017 02:01 PM
  5. Ledsteplin's Avatar
    That was my first thought when it wouldn't sync the first time. What's odd is that my sons 6 Plus and my daughters 7 will with no problem and we're all using the same version of software. I'm going to try a few other things and if I can't figure it out I guess I'll just do a reset/wipe and start over.
    Have you checked Manage ID
    https://appleid.apple.com/ to see if your phone is listed there? If not, add it in. This shouldn't make any difference though.

    08-06-2017 02:24 PM

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