1. elkido122's Avatar
    i have the 7 plus on att. when i am in call with someone else who has a normal 7 and is on att, they say i sound muffled. so i turned off phone noise cancellation and it "kinda" helped but not really. went to the apple store they said same thing turn off phone noise cancellation and it will sound better. so i went with that advice and still seem to be getting complaints.. went to att they claimed there towers are fine and that the sim in my phone was fine as well. what do i do about this i know the intel modems were not doing to well on att. help please anyone. thanks
    04-27-2017 01:11 AM
  2. MooMooPrincess's Avatar
    Call apple and just get a replacement, if they tell you to take it in just say you'd rather send it off.
    04-27-2017 01:14 AM
  3. elkido122's Avatar
    problem is i've seen people get replacements and same problem so i dont know what to do.
    04-27-2017 01:18 AM
  4. elkido122's Avatar
    sucks i dont think its fixable. i dont know though
    04-27-2017 01:28 AM
  5. MizWylie's Avatar
    I'd go back to the Apple Store. It's not fixed and you're definitely within warranty
    04-27-2017 08:15 AM
  6. Lee_Bo's Avatar
    I don't want to assume, but the OP doesn't mention this: Is there a case on the phone and if so, does the issue repeat if the case is removed? I know the Lifeproof cases are horrible with that particular issue.
    Annie_8plus likes this.
    04-27-2017 08:22 AM
  7. ou2mame1's Avatar
    I have an att 7p as well and have experienced the same problems with muffled voice but only sometimes. My friend says I sound muffled and has a Samsung on Verizon. Talking to someone on att with a 7p they say I sound fine. I will try turning noise cancellation off.
    04-27-2017 11:13 AM
  8. elkido122's Avatar
    I have seen people getting swap outs and it not fixing the issue so I'm hesitant to even go in and swap it out
    04-27-2017 11:27 AM
  9. Annie_8plus's Avatar
    I have seen people getting swap outs and it not fixing the issue so I'm hesitant to even go in and swap it out
    As Lee_Bo posted, do you by any chance have a case on the phone? If so, try taking the case off and seeing if there is a difference. I had this problem back when I was using a Lifeproof case on my 5s.
    04-27-2017 11:56 AM
  10. elkido122's Avatar
    Tried the case off same thing... how many people think it's software related? considering people have changed out there phones to a new one and it still happens. Maybe a conflict with hardware and the software?
    04-27-2017 01:15 PM
  11. elkido122's Avatar
    To anyone having issues... how many bars did you have when this happened? Was it on lte ?
    04-27-2017 01:16 PM
  12. Quis89's Avatar
    i have the 7 plus on att. when i am in call with someone else who has a normal 7 and is on att, they say i sound muffled. so i turned off phone noise cancellation and it "kinda" helped but not really. went to the apple store they said same thing turn off phone noise cancellation and it will sound better. so i went with that advice and still seem to be getting complaints.. went to att they claimed there towers are fine and that the sim in my phone was fine as well. what do i do about this i know the intel modems were not doing to well on att. help please anyone. thanks
    I'd recommend going back to AT&T. They should be able to troubleshoot both the network and the device and take care of the issue regardless of what it is. I'd start there and let them know you've done everything they've recommended.
    04-27-2017 02:51 PM
  13. elkido122's Avatar
    What is att going to do? is this not a phone itself issue?
    04-27-2017 04:36 PM
  14. MizWylie's Avatar
    What is att going to do? is this not a phone itself issue?
    You bought the phone from them, and I'm assuming you're still in the 14 day window. It'd be kind of asinine of them if they won't help troubleshoot a phone doing that out of the box.
    04-27-2017 04:44 PM
  15. elkido122's Avatar
    Oh trust me this is over 14 days now sorry
    04-27-2017 04:55 PM
  16. ou2mame1's Avatar
    I had full bars on lte when people told me I sounded muffled. Switching to speakerphone or bluetooth immediately solved the problem. Switching back to the handset operation brought back the muffled condition.
    04-30-2017 03:11 AM
  17. elkido122's Avatar
    ^^ so how did you fix the muffled sound then?
    04-30-2017 10:59 PM
  18. Ledsteplin's Avatar
    ^^ so how did you fix the muffled sound then?
    It's still in warranty. Take it back to AT&T and tell them the problem still persists. And that if they can't fix it you want a replacement. Make sure the mic isn't obstructed.
    05-01-2017 04:34 AM
  19. elkido122's Avatar
    Won't att make me go to apple anyways for replacement. I've had it a couple months ...
    05-01-2017 06:07 AM
  20. anon(73368)'s Avatar
    Won't att make me go to apple anyways for replacement. I've had it a couple months ...
    Yes
    05-01-2017 06:39 AM
  21. Ledsteplin's Avatar
    Won't att make me go to apple anyways for replacement. I've had it a couple months ...
    If you bought it from Apple, take it to them. It's still in warranty.
    05-01-2017 06:56 AM
  22. Jude526's Avatar
    Put your phone on 3G and remove it from LTE. I know my problem on VERIZON in AZ is the LTE. All good now
    05-01-2017 09:46 PM
  23. Ledsteplin's Avatar
    Put your phone on 3G and remove it from LTE. I know my problem on VERIZON in AZ is the LTE. All good now
    Probably because of your location. LTE must be weak there.
    05-02-2017 02:03 PM
  24. brau0303's Avatar
    Definitely go to an Apple store, They will take good care of you and have direct resources the carrier stores don't.

    Cheers,
    BR
    05-02-2017 03:06 PM
  25. Jude526's Avatar
    No. In AZ it's the iPhone antenna. Apple genius said its that. Not Verizon LTE.
    05-02-2017 04:33 PM
29 12

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