app store issues.. i need help

[elkido122]

well when i go to download an app i had previously downloaded like awhile back, so it was backed up to the cloud. well when i click the cloud to start the download it spins once and then just shows the cloud again. i have tried signing in and out of my apple id, as well as resetting network settings

 

[elkido122]

anyone?

 

[Ledsteplin]

I get that from time to time. May be an iTunes issue, wifi issues, or who knows. You've done the right things. Sometimes you just have to wait a while and try again. Be sure you're getting a strong wifi signal. Try toggling wifi off, then back on.

 

[elkido122]

they claim the servers are fine though

 

[Tartarus]

Restarted the phone already ?

 

[Annie_M]

I just checked here: https://www.apple.com/support/systemstatus/#mn_p And everything looks to be up! Do you have enough space?

 

[elkido122]

yes i do. talked with tech support and they saw the same issue and are looking into it

 

[Tartarus]

Keep us posted.

 

[elkido122]

Still doing it so I'm not sure what to do or if I should just wait

 

[Ledsteplin]

Still doing it so I'm not sure what to do or if I should just wait

Have you tried swiping the app store app out of multitasking? Have you tried Reset All Settings?
Reset All Settings
Go to Settings >General >Reset >Reset All Settings. This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms.

 

[TwitchyPuppy]

yes i do. talked with tech support and they saw the same issue and are looking into it

Still doing it so I'm not sure what to do or if I should just wait

Just wait. Let them sort out the issue and try again like tomorrow.

 

[elkido122]

I've done a factory reset of 10.2.1 did nothing. Tried installing 10.3 beta 4 same deal

 

[elkido122]

It's like I do go click an app, like I click the get button then install it just spins once then makes me click to get and install it again . I've tried so many things

 

[Just_Me_D]

It's like I do go click an app, like I click the get button then install it just spins once then makes me click to get and install it again . I've tried so many things

See the information via the following link.

https://forums.imore.com/ask-question/385386-apps-not-downloading.html#post2907738

 

[elkido122]

yea that was 2-3 hours ago though. this has been going on for 2 days now. i cant even download apps from my computer through itunes. somethings not right.

 

[elkido122]

becoming a little frustrated with this.

 

[Tartarus]

Is this only on wifi or also on cellular?

 

[elkido122]

both

 

[elkido122]

i can make a video of what im talking about and post the link on here to like youtube or something.

 

[elkido122]

https://youtu.be/wuXRzhyQlLY theres the link i made a little video to describe what i am seeing.