[Designed4Him]

My iPhone keeps restarting and I keep getting the panic and restart count. Apple said it's a hardware issue and I need to take it to an Apple Store or an authorized retailer. If I have a scratch on my phone from a drop will they replace it?

[kataran]

Most likely if your device is within the warranty time frame

[rdstryr]

Do you have Apple Care?

[Designed4Him]

No but I just got it in September

[rdstryr]

The only real way to find out is to take it in if you can. I asked if you had apple care because if they believe it happened due to dropping it they might say your at fault. Maybe don't tell them you dropped it and hope for the best.

[BreakingKayfabe]

I got my 7 Plus replaced with a small ding on the back. Had a hardware issue and the ding wasn't an issue.

[Designed4Him]

Thanks I'm having like 21 resets a day. It's ridiculous.

[Designed4Him]

Took it in and they were in awe about how many times my phone had restarted and said that when they ran the diagnostics it would do it 60 more times. They replaced it.

[BreakingKayfabe]

Took it in and they were in awe about how many times my phone had restarted and said that when they ran the diagnostics it would do it 60 more times. They replaced it.

I had no doubt that you'd walking out with a replacement. Glad it worked out.

[robertk328]

Took it in and they were in awe about how many times my phone had restarted and said that when they ran the diagnostics it would do it 60 more times. They replaced it.

Good news!

[firedept10]

Great to here. Bet you are finally enjoying the phone for a change. Had to be frustrating with all the restarts you were having on your previous phone.

[sonyamorris]

Mine has started doing that too! It's good to know they replaced yours!

[erwaso]

Bad apple in every batch! Glad they replaced it!