Sound Quality On Calls

[murtzjaffer]

How is everyone's sound quality? A lot of people that I talk to on the phone complain that I sound muffled on the phone. Anyone else?

 

[Craig]

How is everyone's sound quality? A lot of people that I talk to on the phone complain that I sound muffled on the phone. Anyone else?

I have not seen any complaints about sound / call quality. Only AT&T and Verizon (most) connection issues. Is something covering your microphone?

 

[murtzjaffer]

Nope. Am I the only one?

 

[Craig]

Nope. Am I the only one?

I am in a lot of iPhone forums and read 100s of iPhone / iOS articles. I have not seen another person post. I would suggest if it continues to get an appointment at Genius Bar and have them replace the phone. Make sure that the Apple Store has your phone in stock before going, or you may waste a trip.

 

[mmohn01]

What kind of case are you using?

 

[LDYNREDD]

How is everyone's sound quality? A lot of people that I talk to on the phone complain that I sound muffled on the phone. Anyone else?

Does this happen when you are using Bluetooth in a car or with a Bluetooth headset?

 

[eyecrispy]

My call quality in general has been lackluster at best. Had a call yesterday that was muffled. But most of my issues are (I believe) related to wifi calling.

 

[murtzjaffer]

Using Otterbox symmetry case. Today I had a call and the person I was talking to sounded muffled. I have Apple Care through my carrier. Perhaps I should get it looked at?

 

[TheLegoJoker]

I have had outstanding call clarity (Verizon) with my 7 plus. I have had lots of connection issues, though. I'm hoping the update that came out yesterday has resolved that issue, though.

 

[rdstryr]

I personally haven't made a call on my black 7+ but my wife has on her RG 7+ and the clarity was so good that I could hear her convo clearly from about 5 ft away.

 

[LDYNREDD]

Using Otterbox symmetry case. Today I had a call and the person I was talking to sounded muffled. I have Apple Care through my carrier. Perhaps I should get it looked at?

If your phone is that new, it will be covered under manufacturers warranty. You shouldn't have to use Apple care for that.

 

[o4liberty]

I have the same case with no issues great call quality rocking AT&T

 

[anon(9602380)]

I have had no quality issues. The only thing I've had to do is turn it down. This is probably the loudest phone I've ever owned. Not complaining though, would rather turn it down than fight to hear. No complaints from friends about hearing my clearly.

 

[TheLegoJoker]

I have had no quality issues. The only thing I've had to do is turn it down. This is probably the loudest phone I've ever owned. Not complaining though, would rather turn it down than fight to hear. No complaints from friends about hearing my clearly.

I'm with you on the loudness and I'm also not complaining about it. My mom is older and has a very soft voice and I've struggled for years to hear her during phone calls and now I can hear her fine without even turning the phone volume all the way up. Very pleased with my iPhone!

 

[Annie_M]

Using Otterbox symmetry case. Today I had a call and the person I was talking to sounded muffled. I have Apple Care through my carrier. Perhaps I should get it looked at?

Try using your phone without a case, just to be sure!

 

[murtzjaffer]

Hi all. Went to the Genius Bar today and they did several audio tests. My phone passed them all. We also tested the phone and made several test calls. Phone passed them all. Tried with and without case. Phone passed. They gave me a new SIM card for my carrier and told me to try swapping if the problem persists.

 

[KillerQ]

I have a new iPhone 7 plus A1661 on Verizon. I have HD calling enabled.

When I make an HD call on my 7 plus, the audio I hear sounds muffled. Not crisp at all.

When I make the same HD call on my iPhone 6, the audio I hear is crisp and loud and amazingly clear.

Is the water proofing on the new 7 plus obstructing the clarity somehow?

 

[gordol]

I have a new iPhone 7 plus A1661 on Verizon. I have HD calling enabled.
When I make an HD call on my 7 plus, the audio I hear sounds muffled. Not crisp at all.
When I make the same HD call on my iPhone 6, the audio I hear is crisp and loud and amazingly clear.
Is the water proofing on the new 7 plus obstructing the clarity somehow?

I doubt it. My new iPhone 7+ sounds louder and clearer than my old iPhone 6.

 

[decypher44]

I'm very critical when it comes to quality, so when I say that the sound quality on phone calls is leagues better than my 6+, you know that means something.

Seriously, the sound quality has been great.

 

[KillerQ]

Hmmm. Strange