07-01-2019 08:17 AM
tools
  1. Steve Brindley's Avatar
    Steve Brindley
    So I’ve done a forced reset and the apple logo comes on and the screen is very dimly backlit. The apple stays on screen for 10-15 mins then goes off, the screen stays the same, very dimly backlit. It also seems that the battery isn’t charging. I’ve put a brand new battery in but it’s still the same. Any advice appreciated.
    06-29-2019 02:04 PM
  2. Ed7789's Avatar
    Ed7789
    Have you tried starting it in DFU mode and see if it is detected by a computer in iTunes?
    06-29-2019 02:27 PM
  3. Steve Brindley's Avatar
    Steve Brindley
    Yeah, I connected to iTunes on my pc. I tried an update followed by a reset, both times it came up with error 9, unable to complete.
    06-29-2019 05:25 PM
  4. Just_Me_D's Avatar
    Just_Me_D
    Originally Posted by Steve Brindley
    Yeah, I connected to iTunes on my pc. I tried an update followed by a reset, both times it came up with error 9, unable to complete.
    Check out the official troubleshooting steps found via the following link.


    https://support.apple.com/en-us/HT201444
    Steve Brindley likes this.
    06-29-2019 09:07 PM
  5. Not Quite Right's Avatar
    Not Quite Right
    Trusted Member
    Sounds broken ...
    Steve Brindley likes this.
    07-01-2019 08:12 AM
  6. Annie_8plus's Avatar
    Annie_8plus
    Trusted Member
    Ambassador
    Have you considered contacting Apple support or making an appointment with the Genius Bar?
    Steve Brindley likes this.
    07-01-2019 08:17 AM
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