1. JM19's Avatar
    Recently I've noticed that I have to re-enter my login credentials on numerous apps on my iPhone 6S. Apps such as Amazon, Mint, BOA, and others.

    Before I would just launch the app and my username and password would be saved and it would take me right to my account without the need to log in.

    I'm currently running iOS 10.2; I don't suspect the iOS version to be the issue as this has just started happening within the last few days.

    Anybody having this same issue? It's annoying having to re-enter my credentials every time I launch an app. It may be more secure but only I use my iPhone and have Touch ID enabled so nobody else can use it and nobody else knows my Apple ID password or my iPhone's passcode.

    Please help.
    07-29-2017 01:10 AM
  2. Just_Me_D's Avatar
    It’s likely a matter of security. I know that some services will log you out of their apps after a period of time and require you to log back in.
    07-29-2017 06:54 AM
  3. Wotchered's Avatar
    Maybe it is only on iOS 10 ? because I have not seen this on iOS 9.3.3 Mind you it's always seemed a bit random, perhaps because I use two devices and some apps seem to get a bit confused when swapping back and forth. I do think that having to enter my credentials every time l open an app will be a miserable experience !!
    07-29-2017 08:14 AM
  4. Rob Phillips's Avatar
    Are you using a VPN or some other security software on your device?
    07-29-2017 08:17 AM
  5. Lee_Bo's Avatar
    10.3.3 here and it happens to me about every month-ish. It's not the same apps every time so I'm thinking it's just a "we're logging you out because it's been a while" feature.
    Just_Me_D likes this.
    07-29-2017 08:34 AM
  6. Ledsteplin's Avatar
    I've had to do this occasionally with a few apps. No clue what causes it. But it's not that often. I'm on 10.1.1.
    Just_Me_D likes this.
    07-29-2017 09:04 AM
  7. doogald's Avatar
    This never happens to me in apps (well, except for Lastpass, but that's by design - it requests a new login after a period of time), but it happens to me occasionally with a couple of email accounts and every once in a while I get that request to re-login in to my Apple ID (which is not an iCloud email address) - though not as often as with iOS 8 and iOS 9.
    07-29-2017 11:03 AM
  8. Sherry_B's Avatar
    Amazon never asks me to reenter my login info, Mint does on occasion even though it's set with a fingerprint, Ally and Discover both also occasionally have me reenter my logins and redo my fingerprints. I expect banking and Mint type of apps to ask me to do that, but not apps like Amazon.

    If it were me, I'd do encrypted backups of your phone, factory reset it, restore from backup, and then update iOS from 10.2 to 10.3.3.
    07-30-2017 08:37 PM
  9. Ledsteplin's Avatar

    I'm currently running iOS 10.2; I don't suspect the iOS version to be the issue as this has just started happening within the last few days.
    I agree. I don't think the OS Version has anything to do with it. But why are you still on 10.2? Several months ago, I had about 5 or so apps behave as if it were the first time I ever used them. On some, I was greeted with the Welcome screen. My WAFF weather app had me enter back in my locations and reset all my preferences. Even the stock messages app showed a welcome screen, as if I was using it for the first time. No clue what caused that. But it hasn't happened again in several months.
    07-31-2017 07:14 AM
  10. JM19's Avatar
    Thank u all for your replies. Been busy so I didn't have time to come back and post again until now.

    For apps such as BOA and other financial type apps I can understand having to login every time but even so, before with my BOA app I would use my Touch ID. Now I have to enter my login credentials every single time and te-enable Touch ID as it is no longer enable.

    Amazon never asked me to login. I would open the app and I would be good to go, now I have to login over and over again. Noticed the same for Amazon Prime Video app.

    Whatsapp has been doing something similar. Every time I open the app I have to enter my mobile number like it was the very first time using the app.

    This is all very odd and not normal. Unless recent updates to the individual apps are now being implemented where a user has to login every time, but I see that as being very annoying and not convenient.

    I haven't updated to the latest iOS version simply because I haven't seen the need to. My iPhone had been working fine all this time up until recently when all this started happening.

    I will try to update to the latest iOS but again don't see how that will help as the latest iOS version update doesn't mention anything related to the issue I am having.
    08-01-2017 09:17 PM
  11. Sherry_B's Avatar
    I haven't updated to the latest iOS version simply because I haven't seen the need to. My iPhone had been working fine all this time up until recently when all this started happening.
    There's no better reason to update an operating system than receiving patches that may fix a security issue. This seems to be an auth issue, or you have corrupted files that are not being allowed to be read from or saved to (possibly the file that saves your logins is corrupted). The only way to either fix it or rule that out is to factory reset.

    I will try to update to the latest iOS but again don't see how that will help as the latest iOS version update doesn't mention anything related to the issue I am having.
    Apple does not always add every fix to the update logs.
    08-03-2017 06:41 PM
  12. JM19's Avatar
    So would doing the following be the recommended steps:

    Backup iPhone
    Reset iPhone to factory settings
    Restore iPhone from backup
    Updating to latest iOS
    08-03-2017 07:17 PM
  13. Sherry_B's Avatar
    So would doing the following be the recommended steps:

    Backup iPhone
    Reset iPhone to factory settings
    Restore iPhone from backup
    Updating to latest iOS
    I'm not sure you can update iOS as the last step. It may update right after you reset, so keep in mind that you may or may not be able to reinstall from backup (compatibility).

    Also too, if the issue gets somehow saved to your backup then you'll continue to have the problem. If it were me, i'd reinstall the apps you were having troubles with before you reinstall from backup. Check to ensure that the issue is gone before reinstalling your backup.
    08-03-2017 07:52 PM
  14. JM19's Avatar
    Thanks for the reply.

    So if I can't restore from backup, what about all my saved data, i.e. Contacts, Notes, etc...?
    08-03-2017 08:40 PM
  15. Ledsteplin's Avatar
    Thanks for the reply.

    So if I can't restore from backup, what about all my saved data, i.e. Contacts, Notes, etc...?
    You'll still have those things. But be sure you put your photos somewhere safe. On computer, in Dropbox or somewhere. Be sure your notes are iCloud Notes. Your contacts should also be iCloud. But if they're Google, you can still retrieve them.
    08-03-2017 10:59 PM
  16. Sherry_B's Avatar
    Thanks for the reply.

    So if I can't restore from backup, what about all my saved data, i.e. Contacts, Notes, etc...?
    As long as your contacts, notes, reminders etc are all stored in iCloud they should be fine. But do make a backup of your photos and save them somewhere other than iCloud. Photos in iCloud are not saved when you reset.

    When you do your backup, ensure that you are performing an encrypted backup in iTunes to your local drive and in iCloud (encrypted backups are not done by default). That typically saves your WiFi settings, health data, website history and your saved passwords (although with your current problem I dunno about the passwords). It will not save TouchID settings.

    Edit: Here's info about encrypted backups; https://support.apple.com/en-us/HT205220
    Last edited by Sherry_B; 08-06-2017 at 03:06 PM. Reason: Added Apple Official Support Link
    08-04-2017 12:18 PM
  17. Ledsteplin's Avatar
    As long as your contacts, notes, reminders etc are all stored in iCloud they should be fine. But do make a backup of your photos and save them somewhere other than iCloud. Photos in iCloud are not saved when you reset.

    When you do your backup, ensure that you are performing an encrypted backup in iTunes to your local drive and in iCloud (encrypted backups are not done by default). That typically saves your WiFi settings, health data, website history and your saved passwords (although with your current problem I dunno about the passwords). It will not save TouchID settings.
    Passwords in Keychain and Text Replacements should be OK as long as he's signed in to iCloud.
    08-04-2017 01:25 PM

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