08-24-2016 11:47 AM
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  1. iMore Question's Avatar
    iMore Question
    A message comes up about this may not be a certified device, etc. and is completely dead. I presume the battery may be dead but it is only about 2 months old.
    07-10-2016 04:27 PM
  2. Ricktye's Avatar
    Ricktye
    Originally Posted by iMore Question
    A message comes up about this may not be a certified device, etc. and is completely dead. I presume the battery may be dead but it is only about 2 months old.
    Are you using the cord and charger that came with it from Apple?
    07-10-2016 04:33 PM
  3. Sherry_B's Avatar
    Sherry_B
    Ambassador
    Welcome to iMore!

    If you are using the cord and charger that came with your phone and are still having issues charging your device, take the phone (box and everything) back to the Apple store along with your purchase receipt. They'll check the phone for you and exchange it for a new one if necessary.
    07-11-2016 05:28 PM
  4. DevinNJ's Avatar
    DevinNJ
    Yup, right back to Apple
    07-11-2016 09:23 PM
  5. comiken205's Avatar
    comiken205
    If you are not using an Apple cable to charge your phone you will get that message. I bout two large cables from Amazon. One popped that error up and wouldn't work on my device. The second one worked and I still use it today. I'm guessing that the cable is defective and, as a great company, Apple will not allow it to ruin your device!

    Change the cable to the original Apple supplied cable and see if you keep getting the same error. If you do, then like other imorenites advised, go to the Apple store.
    Annie_8plus likes this.
    07-11-2016 10:08 PM
  6. Sherry_B's Avatar
    Sherry_B
    Ambassador
    Originally Posted by comiken205
    If you are not using an Apple cable to charge your phone you will get that message.
    This is not always the case. My fiance' uses a 3rd party charging cable (just a plain black cable he bought from Amazon) in his home office. There's never been any charging issues or errors while using the cable, and it charges the phone at the same rate as an Apple cable. However, it does not work with iTunes.

    The 3rd party cable that I use (it's rose gold and matches my 6s) works with iTunes and charges my phone just fine. I've never had a single issue with it.

    When using a 3rd party charging cable the mileage will always vary from person to person.
    07-12-2016 10:46 AM
  7. talknlearn's Avatar
    talknlearn
    Check your power adapter. If that's not the source of the problem, contact Apple for a visit or check out their site (Apple.com).
    08-24-2016 12:06 AM
  8. arm71654's Avatar
    arm71654
    did you go to the apple store yet ?
    Annie_8plus likes this.
    08-24-2016 11:47 AM
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