1. Zachary Neyhart's Avatar
    My Touch ID hasn't been working so I thought deleting the fingers would work after I set it back up. Now however during the setup screen it won't even recognize me finger. What should I do?
    02-07-2016 12:11 AM
  2. w00cash1020's Avatar
    My bet would be taking it to an apple store :P.
    02-07-2016 07:30 AM
  3. nnahorski's Avatar
    Or an Apple authorized repair location. Don't go to just anyplace in the mall or whatever because bec that could brick your iPhone. Error 53 anyone?
    Fit24 likes this.
    02-07-2016 07:55 AM
  4. Spot Mobile's Avatar
    Do you have dry fingers?
    02-07-2016 08:59 AM
  5. Ledsteplin's Avatar
    Which device are you using? If it doesn't register your fingers, I would definitely take it to the Genius Bar. But let Apple look at it. It may be a home button issue.
    Fit24 likes this.
    02-07-2016 09:12 AM
  6. Zachary Neyhart's Avatar
    Well it has started working but it works on and off for about 3 hours at a time. It's very strange.
    02-07-2016 12:18 PM
  7. Ledsteplin's Avatar
    Well it has started working but it works on and off for about 3 hours at a time. It's very strange.
    What device?
    02-07-2016 01:21 PM
  8. nnahorski's Avatar
    Well it has started working but it works on and off for about 3 hours at a time. It's very strange.
    Might be a faulty home button/Touch ID sensor. I'd recommend a visit to an Apple Store or an authorized repair location when you get a chance to do so.
    02-07-2016 01:21 PM
  9. Fit24's Avatar
    I agree with the other posts. I'd take it to an Apple Store or an authorized Apple repair location.
    02-07-2016 04:47 PM
  10. nr2d's Avatar
    I have the same problem with my iP 6S and iPad Air 2 since updating to iOS 9 although it
    may have started with iOS 9.1. I had this same issue with my iPhone 5S when the iOS
    was updated to the 1st revision. It turned out to be that each time I used Touch ID the
    print was being updated by the iOS. I even took the phone into my local Apple store
    and they replaced it but I started having the same problem soon after again.

    I reported it to Apple as soon as I started having problems after the update to iOS 9.1.
    Touch ID would work for about a week then I would have to reprogram my fingerprints.
    Now I'm lucky if it lasts 12 hours.
    Zachary Neyhart likes this.
    02-08-2016 11:46 AM

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