Why isn't my brand new iPhone 6s is charging?

[iMore Question]

My brand new iphone 6s is not charging.

I have plugged it in the same way I do for my ipad. Two red lines appear on the battery image and do not increase no matter how long the phone has been plugged in.

 

[anon(9602380)]

Re: My brand new iphone 6s is not charging.

First try a different cable. Then try plugging it into a computer and try a wall plug as well. Have you tried to reboot the phone? Have you checked to see that you do not have any dirt of fluff in the lightning cable port and are not getting a proper connection? If none of these work, then I would make a Genuis appointment with Apple Store.

 

[Rob Phillips]

Re: My brand new iphone 6s is not charging.

Welcome to iMore! If you follow the recommendations @firedept10 gave you and you're still having problems contact Apple Support at http://support.apple.com or schedule a Genius Bar appointment at a local Apple Store. You have 90 days of phone support included with your warranty.