Bought an iPhone 6S within the last few months. There is no hardware problem according to the Genius Bar, but the phone has a software bug. Specifically, the sound intermittently stops working (such as when I'm using the phone for voice navigation), and it also makes the noise for incoming messages/emails when it has been completely turned off. Genius Bar says that I could try "wiping" the phone and then downloading my content from iCloud, but if I do that, the software bug might be downloaded also, and in any case, when I've downloaded content (photos) from iCloud in the past, half my photos are missing and the ones that are put back on my phone are weirdly enlarged. Genius Bar suggested "erasing" the phone (which means the phone would be like a just-purchased phone). But then I'd lose all text messages, and in any case it seems to me I'd have the same problem downloading content from iCloud, i.e., the software bug could corrupt the "erased" phone. Seems like I'm better off just buying a new iPhone and starting from scratch -- and keeping my old iPhone 6S so at least I'll be able to access all my texts and photos as they were meant to be viewed. Thoughts?
12-14-2015 10:12 AM