1. iMore Question's Avatar
    Hello,
    My iPhone 6s has arrived, but it is stuck in "Slide to upgrade." I have tried restarting several times and it seems to be a working through the update and then comes right back to the white "Slide to upgrade" screen which is still stuck. Any advice?
    Thanks for your help!
    09-25-2015 02:14 PM
  2. miketko's Avatar
    Try a hard reset by holding down the home button and screen sleep button at the same time
    09-25-2015 02:25 PM
  3. bel12000's Avatar
    Same here. Have been in and out of iTunes. Have tried stopping the download (it's an iOS 9.0 problem!) but every time it suggests upgrading to iOS 9.0.1 it just reverts back to 9.0. iTunes can't reset it as it hasn't been installed. I think I'm going to take it in to a shop tomorrow. Serves me right for getting an iphone on day of release! Good luck!
    09-25-2015 03:58 PM
  4. bel12000's Avatar
    And done hard reset multiple times, can't reset factory settings as it's not installed and tried dfu mode too- no luck with any of it!!!
    09-25-2015 04:01 PM
  5. mdm2560's Avatar
    My brand new 6s is stuck as well... I have tried several fixes online and none have worked
    09-25-2015 06:49 PM
  6. Just_Me_D's Avatar
    Make a Genius Bar appointment with the nearest Apple Store.
    09-25-2015 08:37 PM
  7. mdm2560's Avatar
    Both stores in my area are apparently not taking reservations. Super unimpressed with this whole issue.
    09-25-2015 08:58 PM
  8. EmceeGeek's Avatar
    Make sure that you upgrade to iTunes 12.3, put your phone in recovery mode and click update.

    Stores aren't taking reservations now or doing appointments.
    09-25-2015 09:59 PM
  9. mdm2560's Avatar
    Make sure that you upgrade to iTunes 12.3, put your phone in recovery mode and click update.

    Stores aren't taking reservations now or doing appointments.
    I have done this, and tried update as well as restore. Neither works.
    09-25-2015 10:42 PM
  10. mdm2560's Avatar
    I turned it off, ate dinner and watched a movie, tried again a few hours later and it worked. Annoying, but at least I have a phone and not a paperweight after 6 hours of setup. Before dinner I had tried both update and restore several times on two separate macbooks.

    I originally tried to set it up as a restore from my old phone (4s running ios 7). Once I finally got the second chance, I set it up as a new phone.
    09-26-2015 07:09 AM
  11. missriss808's Avatar
    I'm having the exact same problem with my iPhone 6s. Got home, worked perfectly fine and than I decided to hook it up to my computer so I could get some old contacts and music I've downloaded. I updated iTunes and I guess without realizing it I also downloaded IOS 9.0.1 and that's when I started having this trouble. I will try and restore it to factory settings and what not. Fingers crossed, I hope it works. Because I've gone without a phone for 6 months, and it took me 4 days dealing with Sprint to FINALLY get this phone. And now after less than 24 hours, I can't even use it. Wtf.... I love apple products, but man sometimes I wish I liked android.
    09-28-2015 03:24 AM
  12. tmlfan4life's Avatar
    I have a 6s which still has 9.0 and after reading this will I'm wondering will I also get this problem when upgrading to iOS 10 when it's released? If it matters I would do the upgrade over Wi-Fi.
    01-17-2016 05:00 PM
  13. phreddyl's Avatar
    I have a 6s which still has 9.0 and after reading this will I'm wondering will I also get this problem when upgrading to iOS 10 when it's released? If it matters I would do the upgrade over Wi-Fi.
    I wouldn't worry about that.
    Rob Phillips likes this.
    01-17-2016 06:36 PM
  14. tmlfan4life's Avatar
    I wouldn't worry about that.
    Are you talking from experience when you say that? Than again am I overreacting thinking about this and it's only a problem that effected only a small amount of people? I ask because I saw some YouTube videos of others who had this problem.
    01-17-2016 08:35 PM
  15. phreddyl's Avatar
    Are you talking from experience when you say that? Than again am I overreacting thinking about this and it's only a problem that effected only a small amount of people? I ask because I saw some YouTube videos of others who had this problem.
    No experience in that issue. The fact is it effected only a few people- I wouldn't worry that it will happen with a completely different operating system update. Especially one that hasn't even been announced yet.
    01-17-2016 08:37 PM
  16. tmlfan4life's Avatar
    No experience in that issue. The fact is it effected only a few people- I wouldn't worry that it will happen with a completely different operating system update. Especially one that hasn't even been announced yet.
    I just thought since I would be going from 9.0 to 10 I would still have that problem of it not sliding to upgrade. I do realize it's a while until iOS 10 is released and I guess before that happens I can always ask at the Apple Store and tell them before I update the iOS on my 6s.
    01-17-2016 08:43 PM

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