1. xCherryCherryx's Avatar
    Hi! Can anyone help me with my phone problem? I don't know why but my phone keeps randomly turn black and show a "waiting circle" about 15s and then it back again. Does anyone know the reason why and how to fix it?

    Thanks
    07-12-2017 05:23 PM
  2. Just_Me_D's Avatar
    What is the brand and model of your phone? If yo have an iPhone, you can try resetting all settings or restoring it and then setting it up as new, if you’d like. Either should fix the problem for you unless you have a mechanical issue.
    07-12-2017 07:24 PM
  3. xCherryCherryx's Avatar
    Hi! I have a 6s plus with iOS 10 i guess. Restore? so all the app will be gone?
    07-13-2017 02:21 AM
  4. Sherry_B's Avatar
    Hi! I have a 6s plus with iOS 10 i guess. Restore? so all the app will be gone?
    Use iTunes and create an "Encrypted Backup" to your computer. Then wipe the phone and set it up as new. Before you re-install the backup, run the phone for a day or two to see if you have the same issue. If you do, then make an appointment with the Genious Bar at your local Apple store. If after a day or two you don't have the same issue then re-install your backup. It will reinstall your apps and settings. I think the only thing you will have to redo is adding back your credit cards and redoing your fingerprints.
    07-14-2017 02:55 PM

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