1. iMore Question's Avatar
    While I was attempting to synch my iPhone 6s Plus it froze. On the screen is a picture of a power cord, an arrow and iTune logo. I cannot turn it off. I just bought it today. I have no access to the keyboard.
    02-25-2016 10:06 PM
  2. firedept10 said: Best Answer

    Welcome to iMore. Give this a try. That's recovery mode. Either just reboot by holding the home button and sleep button for 10 seconds. If that does not help and takes you back to recovery mode, then connect the iPhone to iTunes and restore your device. Hope you backed it up earlier. Good luck and hope this solves your problem.
  3. firedept10's Avatar
    Welcome to iMore. Give this a try. That's recovery mode. Either just reboot by holding the home button and sleep button for 10 seconds. If that does not help and takes you back to recovery mode, then connect the iPhone to iTunes and restore your device. Hope you backed it up earlier. Good luck and hope this solves your problem.
    Laura Knotek and Spencerdl like this.
    02-26-2016 03:20 AM
  4. robertk328's Avatar
    Another vote for the reboot! It solves a lot of problems
    Spencerdl likes this.
    02-26-2016 07:31 AM

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