1. mustang8918's Avatar
    Today there has been a few times when I've gone to unlock the phone and it asks me for the unlock code and not taking my fingerprint. After I unlock with the code I can then use the fingerprint, like you have to do after turning the phone completely off but the thing is I haven't turned my phone off at all today. Has anyone else had this problem and do you think I need to do a factory reset? I've only had the phone ten days and haven't had any problems until today.
    02-21-2016 03:05 PM
  2. mustang8918's Avatar
    I see that someone else had this problem back in December but noone posted a solution so I guess I'll reset the whole thing and start from scratch. If it happens again, I may have to rethink my standing with ios.
    02-21-2016 03:25 PM
  3. Just_Me_D's Avatar
    Are your finger(s) and/or TouchID/Home button oily, greasy or dirty? If so, wash your hands, and get a soft cloth to clean the TouchID/Home button.
    ThePinkChameleon and pullingj like this.
    02-21-2016 03:26 PM
  4. mustang8918's Avatar
    I plugged my phone in and launched itunes to do a reset and it says I have an update available for 9.2.1, which I already have but maybe there are some security fixes or something so I'll see if this update fixes the problem.
    Last edited by mustang8918; 02-21-2016 at 04:44 PM.
    02-21-2016 03:31 PM
  5. mustang8918's Avatar
    Nothing on the home button, I'm one of those people that hate any kind of dirt or lint on my phone.
    02-21-2016 03:32 PM
  6. Ledsteplin's Avatar
    I plugged my phone in and launched itunes to do a reset and it says I have an update available for 9.2.1, which I already have but maybe there are some security fixes or something so I'll see if this update fixes the problem.
    That update is to fix the error 53 issue. It might work to do the factory restore as new. Not from a back up.
    mustang8918 likes this.
    02-21-2016 05:04 PM
  7. mustang8918's Avatar
    Ok, I'll do that.
    02-21-2016 05:22 PM
  8. MooMooPrincess's Avatar
    I know it was an issue in 9.1 for a good bit of people, it has seemed to carry over to 9.3 beta 3 also. I just updated to the new 9.2.1 and touch id is still wonky-ish, but not as bad
    02-22-2016 02:04 AM
  9. jsntrenkler's Avatar
    Only time I ever see enter your unlock code is after re-starting the device. However I agree with the above install the 9.2.1 update via iTunes and see if that fixes the problem.
    02-22-2016 12:56 PM
  10. mustang8918's Avatar
    I already had 9.2.1, so that wasn't the issue. I did do the reset as a new iphone and that seems to have fixed the issue even though it took a while to go through and redo all the settings because I change almost everything.
    02-22-2016 01:33 PM
  11. robertk328's Avatar
    I already had 9.2.1, so that wasn't the issue. I did do the reset as a new iphone and that seems to have fixed the issue even though it took a while to go through and redo all the settings because I change almost everything.
    It is a pain but sometimes it's the only course of action. Glad you were able to resolve the issue
    mustang8918 likes this.
    02-22-2016 01:43 PM
  12. drummerjb's Avatar
    I'm looking forward to hoping that the speed of TouchID is as quick in 9.3 as it was on 9.0. Amiright?
    02-22-2016 09:17 PM
  13. Rob Phillips's Avatar
    I'm looking forward to hoping that the speed of TouchID is as quick in 9.3 as it was on 9.0. Amiright?
    I'm on the public beta and haven't noticed any lesser responsiveness from earlier releases.
    02-22-2016 09:19 PM
  14. robertk328's Avatar
    I'm on the public beta and haven't noticed any lesser responsiveness from earlier releases.
    It's almost too fast. Touch the home button to see my notifications and bam it's on the home screen.
    02-22-2016 10:07 PM
  15. Rob Phillips's Avatar
    It's almost too fast. Touch the home button to see my notifications and bam it's on the home screen.
    BAM!
    Spencerdl likes this.
    02-22-2016 10:10 PM
  16. robertk328's Avatar
    BAM!
    Exactly!

    "Is this thing on?"
    Has anyone had an issue in which TouchID is not accepting your fingerprint?-imageuploadedbytapatalk1456197133.143811.jpg
    Rob Phillips likes this.
    02-22-2016 10:12 PM
  17. Rob Phillips's Avatar
    Exactly!

    "Is this thing on?"
    Click image for larger version. 

Name:	ImageUploadedByTapatalk1456197133.143811.jpg 
Views:	167 
Size:	41.0 KB 
ID:	102820
    Haha Robert
    02-22-2016 10:13 PM
  18. robertk328's Avatar
    Haha Robert
    lol Rob
    02-22-2016 10:15 PM
  19. Spencerdl's Avatar
    It's almost too fast. Touch the home button to see my notifications and bam it's on the home screen.
    EXACTLY this
    robertk328 and tsparks1 like this.
    02-22-2016 11:18 PM
  20. gernerttl's Avatar
    Today there has been a few times when I've gone to unlock the phone and it asks me for the unlock code and not taking my fingerprint. After I unlock with the code I can then use the fingerprint, like you have to do after turning the phone completely off but the thing is I haven't turned my phone off at all today. Has anyone else had this problem and do you think I need to do a factory reset? I've only had the phone ten days and haven't had any problems until today.
    I've ran into this problem too. My problem was due to dirty home button, dirty fingers, or a combination of both.
    02-23-2016 12:56 AM
  21. robertk328's Avatar
    EXACTLY this
    are you following me?
    Spencerdl likes this.
    02-23-2016 07:24 AM
  22. Rob Phillips's Avatar
    are you following me?
    Why is @spencerdl targeting your posts?
    Spencerdl likes this.
    02-23-2016 08:09 AM
  23. Spencerdl's Avatar
    are you following me?
    Why is @spencerdl targeting your posts?
    Because you/he needs checking on from time to time..LOL
    Rob Phillips and robertk328 like this.
    02-23-2016 08:17 AM
  24. Ledsteplin's Avatar
    After having this issue where Touch ID fails to work first thing in the morning, I did some testing. This seems to occur when I have checked the lock screen a few times. On the test, for the message to say I have to enter my passcode, I have to make 5 attempts with a non fingerprint finger. But I just don't recall making that many attempts. More testing is needed.
    I also want to test by checking my lockscreen using the power button, rather than a non fingerprint finger.
    mustang8918 likes this.
    02-23-2016 09:06 AM
  25. mustang8918's Avatar
    Ledsteplin, you seem to be correct in your assessment. I check my phone pretty often by pushing the home button (not fingerprinted finger), to check the time and after five times it asked for a lock code. I tried this test using the power button about ten times and it didn't ask for a code, so that could have been my problem all along. I guess I'll start checking the time with the power button.
    02-23-2016 10:08 AM
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