02-21-2016 08:02 AM
tools
  1. V R Mehta's Avatar
    V R Mehta
    I have biought a new I phone 6 S Plus. I do not get any sound when making or receiving a call but the other side can hear me. Sound is there on speaker phone. Adjustment of external buttons or settings does not help.
    02-21-2016 07:43 AM
  2. Just_Me_D's Avatar
    Just_Me_D
    1. Is the device connected to a bluetooth earpiece?
    2. Is something blocking the speaker at the top?
    3. If the device is in a case, remove it from the case. If there's plastic or a screen cover protecting the screen, is it covering the speaker at the top?

    If all of the above checks out, make a genius bar appointment with the nearest Apple Store to have them diagnose and fix the problem for you.
    02-21-2016 08:02 AM
« Is this Verizon or is it the iPhone? | Do you have any suggestions for a portrait view kickstand case? »

Similar Threads

  1. Faulty phone or sim card?
    By Michael#IM in forum iPhone 6s
    Replies: 8
    Last Post: 02-29-2016, 04:17 PM
  2. Can notes on iPhone be sorted alphabetically?
    By iMore Question in forum General Apple News & Discussion
    Replies: 2
    Last Post: 02-21-2016, 07:20 PM
  3. Why doesn't my iPhone 4 give the option to update?
    By iMore Question in forum iPhone 4
    Replies: 1
    Last Post: 02-21-2016, 05:32 AM
  4. Iphone stolen in Paris. The most recent pics (last 12 hours) not on iCloud. Lost forever???
    By iMore Question in forum Ask a Question
    Replies: 1
    Last Post: 02-21-2016, 12:11 AM
LINK TO POST COPIED TO CLIPBOARD