02-21-2016 09:02 AM
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  1. V R Mehta's Avatar
    V R Mehta
    I have biought a new I phone 6 S Plus. I do not get any sound when making or receiving a call but the other side can hear me. Sound is there on speaker phone. Adjustment of external buttons or settings does not help.
    02-21-2016 08:43 AM
  2. Just_Me_D's Avatar
    Just_Me_D
    1. Is the device connected to a bluetooth earpiece?
    2. Is something blocking the speaker at the top?
    3. If the device is in a case, remove it from the case. If there's plastic or a screen cover protecting the screen, is it covering the speaker at the top?

    If all of the above checks out, make a genius bar appointment with the nearest Apple Store to have them diagnose and fix the problem for you.
    02-21-2016 09:02 AM
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