1. RavenSword's Avatar
    So I have a new iPhone 6s Plus on Verizon and I love it. My only issue is I can't set up hey Siri. When I go to set it up, it doesn't hear me. Siri itself seems to work ok though. I already tried factory restoring (5 times as a matter of fact) and it's still not fixed. I do have a appointment at the apple store for Tuesday, but I'm wondering if this is a known issue or not. Also, does restoring the phone that often in a row damage the device? Thanks
    02-11-2016 10:27 AM
  2. zocster's Avatar
    It shouldn't damage it if it hasn't been damaged in the first place, chances are you'd be getting a replacement. Let us know how you go on Tuesday
    02-11-2016 10:28 AM
  3. TripleOne's Avatar
    It might be a software/hardware issue. Don't worry the Apple Store will take care of you
    02-11-2016 10:31 AM
  4. tsparks1's Avatar
    It might be a software/hardware issue. Don't worry the Apple Store will take care of you
    What he said. Visit the Apple Store and you'll be well taken care of.
    02-11-2016 11:37 AM
  5. RavenSword's Avatar
    Might it be worth taking back to Verizon? They may charge a restocking fee though. If that's the case, I'll just keep my apple genius appointment. I'm also having some blutooth issues and it connecting with some of my devices.
    02-11-2016 12:35 PM
  6. RavenSword's Avatar
    Huh, now the hey Siri set up is working. Very weird. I still would like apple to look at the device though. If I don't get it swapped out for a new one, would doing the 3 factory resets in a row that I did potential damage the phone?
    02-11-2016 01:02 PM
  7. BreakingKayfabe's Avatar
    Subscribing to thread for the mayhem that's going to ensue.
    02-11-2016 01:43 PM
  8. RavenSword's Avatar
    So I contacted Verizon and they said I can swap it for no restock fee. So we'll see how that goes. I'll just explain to them that the blutooth isn't working right and I was having issues with Siri.
    02-11-2016 01:47 PM
  9. RavenSword's Avatar
    So I swapped out the phone at Verizon and now it's great. Man I love this phone. Gonna go buy AppleCare today to protect my precious, ha ha
    02-12-2016 01:11 PM

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