Iphone 6+ of dead friend
Dear All
wonder if I might ask for a bit of help or advise.
In short it concerns the Apple I phone 6 plus that a good friend of mine had with him when he died. We have had it returned along with the apple computer from the Police The computer I have been able to reset and rebuild no problem. The I Phone is more of an issue. As the Police did whatever the Police did with Apple to satisfy them that all was ok with the phone Apple ID of my friend is now defunct. The Iphone has this supposed safety lock that is tied to the Apple ID.
I have had numerous attempts at trying to get Apple support to release the lock. I have submitted copies of Death Cert, Copy of Will and as much information I can get from the chief Executives office of EE / Orange with which the phone was registered and from where it was purchased
All I get from Apple is that what I have submitted is insufficient to get the lock released. But when I ask what will be sufficient they refuse to tell me. So I am going quietly or now after 3 months not so quietly crazy.
I have written to the General manager of Apple UK and Apple US but we always come back to the same point. What I have submitted is insufficient.
Any help or pointers you can give would be gratefully received.
Thanks in advance
Dear All
wonder if I might ask for a bit of help or advise.
In short it concerns the Apple I phone 6 plus that a good friend of mine had with him when he died. We have had it returned along with the apple computer from the Police The computer I have been able to reset and rebuild no problem. The I Phone is more of an issue. As the Police did whatever the Police did with Apple to satisfy them that all was ok with the phone Apple ID of my friend is now defunct. The Iphone has this supposed safety lock that is tied to the Apple ID.
I have had numerous attempts at trying to get Apple support to release the lock. I have submitted copies of Death Cert, Copy of Will and as much information I can get from the chief Executives office of EE / Orange with which the phone was registered and from where it was purchased
All I get from Apple is that what I have submitted is insufficient to get the lock released. But when I ask what will be sufficient they refuse to tell me. So I am going quietly or now after 3 months not so quietly crazy.
I have written to the General manager of Apple UK and Apple US but we always come back to the same point. What I have submitted is insufficient.
Any help or pointers you can give would be gratefully received.
Thanks in advance