1. Spartan John-117's Avatar
    Once in a while, after I pull my 6S+ out of my pocket it says I have to enter my passcode to enable Touch ID. However, when I restart my phone it says "iPhone requires passcode..." Is my phone restarting in my pocket? Does this happen to anyone else?
    12-09-2015 11:07 PM
  2. creativeopinion's Avatar
    I have the same problem but I do not think it's resetting because it also happens when I'm listening to radio and the phone is locked. Maybe we missed some security settings.

    Different example: 1password app. Touch ID is enabled and it's working but sometimes I need to enter the password.
    12-10-2015 12:21 AM
  3. Spartan John-117's Avatar
    I have the same problem but I do not think it's resetting because it also happens when I'm listening to radio and the phone is locked. Maybe we missed some security settings.
    I haven't experienced that one yet. I'm just assuming Touch ID times out or something. I called Apple and they told me to delete my fingerprint and re-initialize it. But it has happened once since then. When it happens, it's a rare occurrence. I've owned the phone about a month, and it has happened about 4-5 times.
    12-10-2015 08:25 AM
  4. meyer's Avatar
    I haven't had an issue daily when unlocking the phone normally but everytime I reset/reboot it, it tells me I have to enter my passcode as well which I found odd but I just assumed there was a reason for it so I didn't really think much of it.
    12-10-2015 08:46 AM

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