1. thomas hayes2's Avatar
    I had my iPhone 6 Plus on the night stand and was using my Ipad mini.

    For some reason I lost control of my iPad and it tumbled from my hands to the night stand a hits the iPhone 6s Plus screen directly on the screen right where the home button is.

    Screen is cracked, TouchID no longer works and the button itself gets really warm if phone is on even for a few minutes.

    I do not have AppleCare plus. It's 30 days old today.

    Off to the Genius Bar today to confess that I am not a genius.
    11-09-2015 06:50 PM
  2. Just_Me_D's Avatar
    11-09-2015 06:53 PM
  3. EmceeGeek's Avatar
    Well limited warranty doesn't cover accidental damage, so good luck!
    11-10-2015 12:03 AM
  4. Smply_Rckless's Avatar
    How'd it go ?
    11-10-2015 12:37 AM
  5. thomas hayes2's Avatar
    Needed a replacement screen. Since home button was damaged too they offered to swap it out for $129.

    I said I'd have to come back, so I have an appointment tomorrow to pay and do it.

    Doing it tomorrow. But definitely my fault.
    11-10-2015 01:29 AM
  6. Garz's Avatar
    We live and learn. Glad you are getting it taken care of for a reasonable price.
    11-10-2015 01:46 AM
  7. Ticojpunk's Avatar
    Yeah. The price is right for sure. I'm sure you'll be triple careful from here on out.

    I once dropped my Android on my MacBook Pro and dented it right to the right of the trackpad. The Android was fine. The dent on my MBP ticked me off pretty bad. I was on a Google Hangout with a friend at the time and he just laughed at me.
    11-10-2015 02:23 PM
  8. Rob Phillips's Avatar
    Needed a replacement screen. Since home button was damaged too they offered to swap it out for $129.

    I said I'd have to come back, so I have an appointment tomorrow to pay and do it.

    Doing it tomorrow. But definitely my fault.
    It's great that you had that option available to you. $130 to replace an iPhone 6 Plus is a steal considering its true replacement cost.
    jpgti and WordPainter like this.
    11-10-2015 02:55 PM
  9. Martholemew's Avatar
    Ouch, I know how that feels :-(
    11-10-2015 02:56 PM
  10. jpgti's Avatar
    What kind of luck do you have to break your iPhone with your iPad?

    Glad the cost to fix is reasonable though!
    11-10-2015 04:55 PM
  11. thomas hayes2's Avatar
    Went back today.

    Actually it would have cost $149.

    I bought AppleCare and had the phone swapped out for $99. (they wanted to replace the screen but I had time pressures.)

    Now I think I got the wrong model back from them (I bought a sim-free completely unlocked phone, and this one asked to lcok to a carier. The lady at the store assured me it was fine, but I'm going to escalate it with phone support - I think this phone is locked.)

    At least I have a working phone and the chance to break it one more time under warranty.
    11-10-2015 07:05 PM
  12. Rob Phillips's Avatar
    Went back today.

    Actually it would have cost $149.

    I bought AppleCare and had the phone swapped out for $99. (they wanted to replace the screen but I had time pressures.)

    Now I think I got the wrong model back from them (I bought a sim-free completely unlocked phone, and this one asked to lcok to a carier. The lady at the store assured me it was fine, but I'm going to escalate it with phone support - I think this phone is locked.)

    At least I have a working phone and the chance to break it one more time under warranty.
    Definitely escalate through phone support. Just because you selected a carrier doesn't mean that it's locked to that carrier but it doesn't hurt to be 100% sure.
    11-10-2015 08:33 PM
  13. TripleOne's Avatar
    Put on a screen protector once you get your new device 🏼
    01-06-2016 01:05 PM

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