1. EagleFox007's Avatar
    Just wondering how many people already returned their new 6S plus after only using it for a couple of days. I'm returning mine tomorrow via UPS that Apple arranged for me because of some screen issue. This is my first time returning a product this way. Usually, I just go to my local Apple Store but due to availability issue, I'm forced to do it this way by shipping it back to them and have to wait for a couple of days to get my replacement. Please let me know your experience as well. Thanks!
    larsonage likes this.
    09-27-2015 04:05 PM
  2. Just_Me_D's Avatar
    I'm sure there's a few, and hopefully they'l respond soon.
    09-27-2015 06:14 PM
  3. Sekelani Zwambila's Avatar
    Just wondering how many people already returned their new 6S plus after only using it for a couple of days. I'm returning mine tomorrow via UPS that Apple arranged for me because of some screen issue. This is my first time returning a product this way. Usually, I just go to my local Apple Store but due to availability issue, I'm forced to do it this way by shipping it back to them and have to wait for a couple of days to get my replacement. Please let me know your experience as well. Thanks!
    What exactly was the matter with your phone?


    Sent from my iPhone using Tapatalk
    09-27-2015 07:43 PM
  4. evorc's Avatar
    Just wondering how many people already returned their new 6S plus after only using it for a couple of days. I'm returning mine tomorrow via UPS that Apple arranged for me because of some screen issue. This is my first time returning a product this way. Usually, I just go to my local Apple Store but due to availability issue, I'm forced to do it this way by shipping it back to them and have to wait for a couple of days to get my replacement. Please let me know your experience as well. Thanks!
    Why not just keep your phone for now and let them call you in when another is in stock? The screen issue will not affect how you use the phone if you were to keep it for a few days lol.
    09-27-2015 08:12 PM
  5. EagleFox007's Avatar
    Why not just keep your phone for now and let them call you in when another is in stock? The screen issue will not affect how you use the phone if you were to keep it for a few days lol.
    They don't call you. They told me to just keep checking it everyday. If that's an option, I would have taken it. I already made and arrangement with Apple and they will ship my new phone as soon as they receive it. I don't mind waiting because I still have my old iPhone 6 Plus and that's what I'm using right now.
    Last edited by EagleFox007; 09-27-2015 at 08:48 PM.
    09-27-2015 08:38 PM
  6. EagleFox007's Avatar
    What exactly was the matter with your phone?


    Sent from my iPhone using Tapatalk
    There are black spots on top of the screen. It's annoying to see especially if I'm viewing safari on any kind of apps that has a white background. I'm paying a premium price for this phone so I don't want to see any kind of issues.
    Sekelani Zwambila likes this.
    09-27-2015 08:43 PM
  7. evorc's Avatar
    They don't call you. They told me to just keep checking it everyday. If that's an option, I would have taken it. I already made and arrangement with Apple and they will ship my new phone as soon as they receive it. I wouldn't mine waiting because I still have my old iPhone 6 Plus and that's what I'm using right now.
    Sorry it must be your store. I thought they all do it. I've had Apple call me before when the replacement came in.
    09-27-2015 08:46 PM
  8. evorc's Avatar
    There are black spots on top of the screen. It's annoying to see especially if I'm viewing safari on any kind of apps that has a white background. I'm paying a premium price for this phone so I don't want to see any kind of issues.
    Dead pixels, should be replaced easily.
    09-27-2015 08:46 PM
  9. EagleFox007's Avatar
    Sorry it must be your store. I thought they all do it. I've had Apple call me before when the replacement came in.
    No problem. Unfortunately, Apple store in my location doesn't do it/
    09-27-2015 08:50 PM
  10. EagleFox007's Avatar
    Dead pixels, should be replaced easily.
    Dead pixel or backlighting issue. I've read through Apple forum that some people had this issue on their iPhone 6 Plus last year. So far, I'm the only lucky person who reported it in the Apple's forum.
    09-27-2015 08:53 PM
  11. abarzua21's Avatar
    I'm having freezing issues. Bringing mine back tomorrow
    09-27-2015 09:05 PM
  12. Peligro911's Avatar
    I'm having freezing issues. Bringing mine back tomorrow
    If it's freezing after unlock it's a software issue and will be addressed a bunch of us have that issue


    Sent from my iPhone using Tapatalk
    09-27-2015 10:11 PM
  13. Garz's Avatar
    Restore your phone via iTunes. It will fix it. No needs to return it.


    Sent from my iPad using Tapatalk
    09-27-2015 10:28 PM
  14. EagleFox007's Avatar
    I'm having freezing issues. Bringing mine back tomorrow
    Let me know how it goes whether they are able to replace it or not.
    09-27-2015 11:18 PM
  15. EagleFox007's Avatar
    I called Apple again and they said my replacement would take 2 to 3 weeks! As soon as I learned that, I canceled my replacement right away. I would rather take my chances at the store if it will take that long. I heard.that they do get a new shipment everyday at the store but you have to hurry up reserving it because they only get limited amount each day.

    Please share us your return experience on this thread. Thanks!
    09-27-2015 11:24 PM
  16. larsonage's Avatar
    I'm thinking about returning mine. I have light bleed on the top of my screen. It's minimal but the OCD can't stop looking at it. I want it perfect since I paid full retail for it.
    09-28-2015 12:11 PM
  17. EagleFox007's Avatar
    I'm thinking about returning mine. I have light bleed on the top of my screen. It's minimal but the OCD can't stop looking at it. I want it perfect since I paid full retail for it.
    I'm like that too (OCD). The black shadowing or black spot is very minimal but we're paying a premium price for it so you might as well get a perfect phone. Luckily, I was able to make a reservation online at the store by checking the website exactly at 8:00AM local time. I'm going there after work. I think they only have one of my model because as soon as I made the reservation, I checked it again for availability and no longer available.
    larsonage likes this.
    09-28-2015 12:23 PM
  18. EagleFox007's Avatar
    UPDATE....

    I was able to exchange my phone today with a brand new one! I didn't have to go to shipping process which takes about a couple of weeks. I went online exactly at 8AM this morning then searched for the model I have (iPhone 6S Plus 64GB gold) and found one store that has my model. I immediately signed up for the reservation in the afternoon so I can pick it up after work. Looks like only one is available in my area because when I try to search again after making my reservation, it's no longer available at that store right away or to any of the other stores in IL. I just got lucky.

    Anyway, I arrived at Apple store and told them about my reservation. They immediately went into the back of the store and picked up a brand new iPhone. I told them that I'm replacing my phone because of the issue I'm having. The guy did not notice it right away so I have to pull up a screenshot that I took with a white background and he saw it. He never asked me anymore question and just pulled the new iPhone out and begin the process of swapping the phone. It only took us 10 minutes and was out of my way. He told me though that next time this thing happen again, to make an appointment at the genius bar instead so they can properly document the issue instead of reserving a phone. I told him I will do that next time.

    I'm so happy now! Waiting for my new phone to restore my backup and I should be good!!! I hope you learned a thing or 2 on the process that I went through exchanging my phone so you know what to do if this thing happens to you.
    Bigeric23 and Frehley like this.
    09-28-2015 07:35 PM
  19. Bigeric23's Avatar
    UPDATE....

    I was able to exchange my phone today with a brand new one! I didn't have to go to shipping process which takes about a couple of weeks. I went online exactly at 8AM this morning then searched for the model I have (iPhone 6S Plus 64GB gold) and found one store that has my model. I immediately signed up for the reservation in the afternoon so I can pick it up after work. Looks like only one is available in my area because when I try to search again after making my reservation, it's no longer available at that store right away or to any of the other stores in IL. I just got lucky.

    Anyway, I arrived at Apple store and told them about my reservation. They immediately went into the back of the store and picked up a brand new iPhone. I told them that I'm replacing my phone because of the issue I'm having. The guy did not notice it right away so I have to pull up a screenshot that I took with a white background and he saw it. He never asked me anymore question and just pulled the new iPhone out and begin the process of swapping the phone. It only took us 10 minutes and was out of my way. He told me though that next time this thing happen again, to make an appointment at the genius bar instead so they can properly document the issue instead of reserving a phone. I told him I will do that next time.

    I'm so happy now! Waiting for my new phone to restore my backup and I should be good!!! I hope you learned a thing or 2 on the process that I went through exchanging my phone so you know what to do if this thing happens to you.
    Good for you. I'm sure you're going to be very happy with your new iPhone.
    EagleFox007 likes this.
    09-29-2015 07:56 AM
  20. dejanh's Avatar
    There are black spots on top of the screen. It's annoying to see especially if I'm viewing safari on any kind of apps that has a white background. I'm paying a premium price for this phone so I don't want to see any kind of issues.
    Do you have a picture of this? I'm wondering if I have the same issue. I see some darkening at the very top of the screen, a few spots that I can best describe as different light and dark areas. It only shows up on white/light colored backgrounds, like for example iCloud Drive. It is very minor, but it is there.
    09-29-2015 12:15 PM
  21. EagleFox007's Avatar
    Do you have a picture of this? I'm wondering if I have the same issue. I see some darkening at the very top of the screen, a few spots that I can best describe as different light and dark areas. It only shows up on white/light colored backgrounds, like for example iCloud Drive. It is very minor, but it is there.
    Sorry, I'm using the new phone now and have no issues anymore. Yes, my issue before is very subtle and can only be notice in a white background. It's like a soft shadow on top of the screen (multiple). Make an appointment at Apple Store if you're not satisfied. They will exchange it right away. They told me that my phone still considered like an apple care + because it's still new but after 2 weeks, it will be in a regular warranty so I guess it will be harder to exchange it if the issue is minor. I suggest that you do it now before 2 weeks runs out. We're paying a premium phone and there's no reason not to return it if your not fully satisfied.
    09-29-2015 06:51 PM
  22. EagleFox007's Avatar
    Good for you. I'm sure you're going to be very happy with your new iPhone.
    Yes! I am happy now! Thanks! :-)
    09-29-2015 06:52 PM
  23. daniesy's Avatar
    Be careful everybody, if you return your phone and they don't send you a new sealed original box, you'll get a refurbished phone! I did this with my iPhone 6, it had screen and battery problems and after only 2 weeks i got a second hand one
    09-29-2015 07:03 PM
  24. EagleFox007's Avatar
    Be careful everybody, if you return your phone and they don't send you a new sealed original box, you'll get a refurbished phone! I did this with my iPhone 6, it had screen and battery problems and after only 2 weeks i got a second hand one
    Thanks for the warning. Mine is sealed and came from original box when they gave me my new phone yesterday. I had the pleasure of opening it again just like the first time I unboxed my phone. The feeling never gets old :-)
    09-29-2015 07:17 PM
  25. daniesy's Avatar
    That's good, I'm glad for you I can't wait to get mine, but i'm quite picky and i can hardly find a good quality one. I tend to find all kind of faults to the iPhone i buy
    09-29-2015 07:19 PM
31 12

Similar Threads

  1. Rotation Issues With 6s+?
    By TLD1 in forum iPhone 6s Plus
    Replies: 8
    Last Post: 09-28-2015, 01:04 PM
  2. Why does my 6s have WLAN instead of WIFI?
    By iMore Question in forum iPhone 6s
    Replies: 1
    Last Post: 09-27-2015, 02:18 PM
  3. Replies: 1
    Last Post: 09-27-2015, 02:02 PM
  4. Internet won't work on iPhone 6 Plus, how can I get it working?
    By iMore Question in forum iPhone 6 Plus
    Replies: 1
    Last Post: 09-27-2015, 01:56 PM
  5. Replies: 1
    Last Post: 09-27-2015, 01:50 PM
LINK TO POST COPIED TO CLIPBOARD