1. cam011182's Avatar
    So like the title says..... I got home from work last night and opened my phone. I pressed the button to turn it on and no go. I've had every single iPhone so I knew something was wrong. They always have power to turn on. I plugged it in to the power outlet and the apple logo would pop on and then turn back off. I thought maybe it need to charge to I tried to let it sit for a while and still nothing, kept turning on and off not going out the apple logo and as soon as I unplug it, it shuts right off. I tried to plug it into my MacBook Pro and my wife's MacBook Air and nothing would happen. Not even the apple logo. I've tried the reset, I can out it in restore mode with the cord logo showing when it's plugged in the wall outlet but as soon as I unplug it from the wall it shuts right off. I have a video of it I'll try to upload. Any suggestions?
    09-26-2015 08:43 AM
  2. dchandler's Avatar
    Hit the Apple Store as soon as possible and while your going there call your carrier and inform them so you can have options.


    Sent from my iPhone using Tapatalk
    jdhooghe likes this.
    09-26-2015 09:03 AM
  3. SeanHRCC's Avatar
    Sounds like you got a dud just as your title implies...your best option is to simply schedule a genius bar appointment to have it replaced or try to do a walk in service (though with the crowds for the next couple of weeks, this probably isn't advisable).
    09-26-2015 02:01 PM
  4. jdhooghe's Avatar
    I've heard Apple Stores keep stock they don't sell for those that need replacement phones. Definitely hit the Apple Store.
    09-26-2015 02:04 PM
  5. EagleFox007's Avatar
    So like the title says..... I got home from work last night and opened my phone. I pressed the button to turn it on and no go. I've had every single iPhone so I knew something was wrong. They always have power to turn on. I plugged it in to the power outlet and the apple logo would pop on and then turn back off. I thought maybe it need to charge to I tried to let it sit for a while and still nothing, kept turning on and off not going out the apple logo and as soon as I unplug it, it shuts right off. I tried to plug it into my MacBook Pro and my wife's MacBook Air and nothing would happen. Not even the apple logo. I've tried the reset, I can out it in restore mode with the cord logo showing when it's plugged in the wall outlet but as soon as I unplug it from the wall it shuts right off. I have a video of it I'll try to upload. Any suggestions?
    True that Apple has some phones kept in stuck for exchange or return but it's not always guaranteed especially this early of the release. I ran through the same issue last year and they keep telling to go back or check online for availability because they don't make reservations at store for replacement. First come first serve. However, you still have another option of calling the Apple support number and had them ship another one for you. Had issues too but only minor. I called them today and they are shipping a new one for me. All they need is your order number.
    09-26-2015 04:49 PM

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