1. blessed2bamommie's Avatar
    My teens 6 is shutting down. When we bought it from an elderly lady in church practically brand new, we took it to get the battery changed. Any reason why else it would be doing that?
    09-25-2019 07:40 PM
  2. Just_Me_D's Avatar
    You stated that it “is shutting down”. Are you saying the battery isn’t lasting long? Is is turning on and then shutting itself off? Is it stuck in a shutting down stage? Please provide us with more information to get a better understanding of what’s happening. Thanks.
    09-25-2019 07:55 PM
  3. blessed2bamommie's Avatar
    That’s all she told me. I’ll get more specifics and come back.
    Just_Me_D likes this.
    09-25-2019 08:02 PM
  4. Just_Me_D's Avatar
    That’s all she told me. I’ll get more specifics and come back.
    Okay. Great. Thanks.
    09-25-2019 08:06 PM
  5. Lee_Bo's Avatar
    My teens 6 is shutting down. When we bought it from an elderly lady in church practically brand new, we took it to get the battery changed. Any reason why else it would be doing that?
    Have you seen this happening? I had a teen also and this sounds like a “I want a brand new phone” ploy.

    Just saying.
    Wotchered likes this.
    09-26-2019 07:02 AM
  6. blessed2bamommie's Avatar
    Have you seen this happening? I had a teen also and this sounds like a “I want a brand new phone” ploy.

    Just saying.
    Ah no. Next one is one her and she may want to consider Android bc it’s cheaper I told her or get a later gen or iPhone. She got this one last year or year before.
    09-26-2019 08:01 AM
  7. blessed2bamommie's Avatar
    You stated that it “is shutting down”. Are you saying the battery isn’t lasting long? Is is turning on and then shutting itself off? Is it stuck in a shutting down stage? Please provide us with more information to get a better understanding of what’s happening. Thanks.
    The battery isn’t drained. It just shuts off and it does come back on when she turns it back on. Except once and it came back up when she plugged it into iTunes.
    09-27-2019 05:04 PM
  8. Annie_8plus's Avatar
    What version of iOS is installed on the phone?
    09-27-2019 05:16 PM
  9. Just_Me_D's Avatar
    The battery isn’t drained. It just shuts off and it does come back on when she turns it back on. Except once and it came back up when she plugged it into iTunes.
    If it is staying powered on while connected to a computer or power outlet then more than likely the battery is faulty. I recommend you make a Genius Bar appointment with the nearest Apple Store to have them diagnose and fix the problem for you.
    blessed2bamommie likes this.
    09-27-2019 05:30 PM
  10. blessed2bamommie's Avatar
    What version of iOS is installed on the phone?
    iOS 12 is end of life and she has it installed
    09-27-2019 05:49 PM
  11. blessed2bamommie's Avatar
    If it is staying powered on while connected to a computer or power outlet then more than likely the battery is faulty. I recommend you make a Genius Bar appointment with the nearest Apple Store to have them diagnose and fix the problem for you.
    Annie_8plus likes this.
    09-27-2019 05:50 PM

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