08-23-2019 07:58 AM
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  1. Abid Naziri Sami's Avatar
    Abid Naziri Sami
    So, my sister forgot the password for her apple id. She isn't that tech savvy, so asked for someone's help, to whom she graciously gave her email address and password away. That person helped her reset the password. But after a while, he logged in to the apple ID, and changed the email addresses. Now, I can't even reset my password because I don't know the new email address, and the phone still asks for a password for the apple id, because it was still logged in to the apple account before the email address was changed. It now has an apple id (email address) that no longer exists as an apple id (because of the new email addresses).

    How can I atleast remove the apple id from the phone, and then add a new one?
    08-23-2019 07:51 AM
  2. Just_Me_D's Avatar
    Just_Me_D
    Originally Posted by Abid Naziri Sami
    So, my sister forgot the password for her apple id. She isn't that tech savvy, so asked for someone's help, to whom she graciously gave her email address and password away. That person helped her reset the password. But after a while, he logged in to the apple ID, and changed the email addresses. Now, I can't even reset my password because I don't know the new email address, and the phone still asks for a password for the apple id, because it was still logged in to the apple account before the email address was changed. It now has an apple id (email address) that no longer exists as an apple id (because of the new email addresses).

    How can I atleast remove the apple id from the phone, and then add a new one?
    This is a security matter. Please contact Apple Support. Thanks.
    Lee_Bo and Annie_M like this.
    08-23-2019 07:54 AM
  3. Lee_Bo's Avatar
    Lee_Bo
    Network Moderator
    Trusted Member
    Q&A Team
    Originally Posted by Just_Me_D
    This is a security matter. Please contact Apple Support. Thanks.


    https://support.apple.com/
    Just_Me_D and Annie_M like this.
    08-23-2019 07:58 AM
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