12-12-2018 10:05 AM
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  1. Roy Sanderson's Avatar
    Roy Sanderson
    I live in the UK and have an iphone 6 running ios 12.1.1 Apple pay has stopped working. The cards appear in the wallet but the phone is not connecting to the payment terminal. I asks me to hold the phone near the terminal but doesn't connect.
    I've tried reloading software setting up again as a new phone, swopping to another iphone 6 and trying 4 different credit/debit cards. My daughter has the same problem, so I'm wondering if this is a software issue. Has anyone successfully used apple pay using this configuration?
    12-10-2018 05:00 AM
  2. Annie_M's Avatar
    Annie_M
    Trusted Member
    Q&A Team
    Moderator
    Hello Roy. I'm sorry you've been having such issues. I have been using Apple Pay for some time, and it's great. I'm in the USA and haven't had any issues that you've describled. It seems like you've tried just about everything to get it to work, and without much luck. Have you considered contact Apple Pay Support? Just in case, here's a link: Apple Pay Support

    Good luck and please keep us posted.
    Just_Me_D likes this.
    12-10-2018 09:00 AM
  3. Roy Sanderson's Avatar
    Roy Sanderson
    Thanks Annie, I've already been in touch with Apple, reloaded software from scratch. They said that if that didn't work it was a hardware problem, so I returned the phone to the seller and bought another one, only to find the same problem. I'm wondering if ios 12.1.1 has a glitch.
    Can you confirm that you use an iphone 6 please?
    12-12-2018 05:17 AM
  4. Rob Phillips's Avatar
    Rob Phillips
    Originally Posted by Roy Sanderson
    Thanks Annie, I've already been in touch with Apple, reloaded software from scratch. They said that if that didn't work it was a hardware problem, so I returned the phone to the seller and bought another one, only to find the same problem. I'm wondering if ios 12.1.1 has a glitch.
    Can you confirm that you use an iphone 6 please?
    iPhone 6 is compatible with Apple Pay.
    Just_Me_D likes this.
    12-12-2018 06:24 AM
  5. Annie_M's Avatar
    Annie_M
    Trusted Member
    Q&A Team
    Moderator
    Originally Posted by Roy Sanderson
    Thanks Annie, I've already been in touch with Apple, reloaded software from scratch. They said that if that didn't work it was a hardware problem, so I returned the phone to the seller and bought another one, only to find the same problem. I'm wondering if ios 12.1.1 has a glitch.
    Can you confirm that you use an iphone 6 please?
    Oh how frustrating. I'm using Apple Pay without issue on my 8 Plus and my S3 Apple Watch. So sorry you're having issues.
    12-12-2018 10:05 AM
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