So my mom told me that she is running low on space for iCloud. She is using the default free storage.
I connected to her PC via TeamViewer and asked her to hookup her iPhone to the PC. She has iTunes 12.3.3 and iCloud for Windows installed. Also when she connected her iPhone and clicked TRUST This device when the message appeared on her iPhone's screen, in Computer in her PC she did see the iPhone icon, so I double clicked on it and there were like 4 DCIM folders with a number after each one like DCIM01, DCIM02, etc.
When checking the first 3 folders, they contain like 3 or 4 pics each.
The last one has a lot of pics/videos
She did mention to me though that there are more photos but I don't know where else to look.
If I click on the Photos app in her PC/Explorer in the left pane, I see 3 folders names Downloads, Uploads, and something else but they are empty
So:
1) How can I see the other photos she is telling me that there are more?
2) How do I empty her stuff in her iCloud storage so she won't get this low storage message? I want to move them all to her local phone storage
I connected to her PC via TeamViewer and asked her to hookup her iPhone to the PC. She has iTunes 12.3.3 and iCloud for Windows installed. Also when she connected her iPhone and clicked TRUST This device when the message appeared on her iPhone's screen, in Computer in her PC she did see the iPhone icon, so I double clicked on it and there were like 4 DCIM folders with a number after each one like DCIM01, DCIM02, etc.
When checking the first 3 folders, they contain like 3 or 4 pics each.
The last one has a lot of pics/videos
She did mention to me though that there are more photos but I don't know where else to look.
If I click on the Photos app in her PC/Explorer in the left pane, I see 3 folders names Downloads, Uploads, and something else but they are empty
So:
1) How can I see the other photos she is telling me that there are more?
2) How do I empty her stuff in her iCloud storage so she won't get this low storage message? I want to move them all to her local phone storage