1. iMore Question's Avatar
    I got the gray bar in the text window so I reset the phone. New to iPhones and have no idea what to do next.
    10-23-2015 07:08 AM
  2. dchandler said: Best Answer

    Welcome to iMore, first I want you to do a soft reset by holding down the power button and home button at the same time until the device turns off and back on again. If that doesn't work your gonna have to do a hard reset by using iTunes.
  3. dchandler's Avatar
    Welcome to iMore, first I want you to do a soft reset by holding down the power button and home button at the same time until the device turns off and back on again. If that doesn't work your gonna have to do a hard reset by using iTunes.
    10-23-2015 07:30 AM
  4. Rob Phillips's Avatar
    Welcome to iMore! Will it not turn on at all? Try doing a soft reset. To perform a soft reset, hold both the power button and home button down until you see the Apple boot logo. If that doesn't work then try to start the phone in DFU mode (How-To Article) and reinstall iOS through iTunes.
    10-23-2015 07:30 AM
  5. Rob Phillips's Avatar
    Welcome to iMore, first I want you to do a soft reset by holding down the power button and home button at the same time until the device turns off and back on again. If that doesn't work your gonna have to do a hard reset by using iTunes.
    You always beat me.
    dchandler likes this.
    10-23-2015 07:31 AM
  6. dchandler's Avatar
    You always beat me.
    We are both just trying to help people lol
    Rob Phillips likes this.
    10-23-2015 07:34 AM

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