1. iMore Question's Avatar
    HI Guys,

    I'm using 64GB iPhone 6S with the latest iOS 9.0.2? (All updated)

    I have about 1000 photos stored on my phone. For about last month, I've noticed that when I click into the older ones, they have an exclamation mark on bottom right and they remain fuzzy. I cannot use them in iMessage or Whatsapp. It's the same with videos from around this time. When I connect the phone to a computer, Image Capture doesn't recognise the 400 photos that have the exclamation mark on them.

    I checked iCloud and they are stored there, so no issue.

    I wanted to know how to correct the images on my iPhone? How do I make them clear and useable again?

    Thank you.

    iPhone 6s, iOS 9.0.2
    10-17-2015 07:16 AM
  2. Laelipoo's Avatar
    It sounds like they are not completely downloaded to the device. I would turn off photo sync, let it delete the photos, then redownload from iCloud.
    10-17-2015 07:20 AM
  3. Rob Phillips's Avatar
    This issue has shown up in the past and has usually been remedied by restoring your device, either as new or from a backup. It results from your iPhone not connecting with your iCloud Photo Library.


    Sent from my iPhone 6s Plus using Tapatalk
    10-17-2015 07:28 AM

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