07-01-2015 08:29 PM
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  1. im_mio's Avatar
    im_mio
    Hello,

    During last weekend my facebook messenger crashed a few times.
    I deleted it and reinstalled.
    After reopening the app and looking in my inbox, from almost 100 messages, i had found only 5.
    I don`t know where are the other messages...simply vanished away.

    Did you encounter this situation?
    06-24-2015 03:44 AM
  2. Just_Me_D's Avatar
    Just_Me_D
    I don't use the Facebook Messenger app or even have an active Facebook account so I really don't know what to tell you except to contact Facebook support.
    06-24-2015 06:42 AM
  3. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    Originally Posted by im_mio
    Hello,

    During last weekend my facebook messenger crashed a few times.
    I deleted it and reinstalled.
    After reopening the app and looking in my inbox, from almost 100 messages, i had found only 5.
    I don`t know where are the other messages...simply vanished away.

    Did you encounter this situation?
    Do they show online? Have you checked Facebook messages in Safari?
    06-24-2015 08:51 AM
  4. im_mio's Avatar
    im_mio
    Originally Posted by Ledsteplin
    Do they show online? Have you checked Facebook messages in Safari?
    It`s the same situation also for Safari, or Chrome on my laptop.

    I googled this situation and saw that other users also had this problem, but i couldn`t find any solution for it.
    06-25-2015 12:14 AM
  5. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    You might have better luck with the Facebook Community. Send Facebook feedback on this, but go to the community as well. Facebook does not reply as they used to. They might, but try the community.
    Here:
    https://www.facebook.com/help/community
    06-25-2015 06:04 AM
  7. im_mio's Avatar
    im_mio
    Originally Posted by Ledsteplin
    You might have better luck with the Facebook Community. Send Facebook feedback on this, but go to the community as well. Facebook does not reply as they used to. They might, but try the community.
    Here:
    https://www.facebook.com/help/community
    Thank you for your support Ledsteplin.

    I already tried the community as well, but of course No Answer )

    Thanks again.
    06-26-2015 02:40 AM
  8. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    If it happened on computer and phone, then it's not app or device. It must be with the account itself. I would try logging out of Facebook on all devices. Delete the Facebook and Messenger apps. Delete Facebook in Settings on the phone. Delete all Facebook data from Safari. Reboot the phone. Add Facebook back in Settings. Download the app and log in. Download Messenger. If it continues to happen, keep trying to reach Facebook support.
    06-26-2015 06:43 AM
  9. Bruce1008's Avatar
    Bruce1008
    I have the same problem. Whoops, finally, I get rid of being addicted to FB
    07-01-2015 08:29 PM
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