12-21-2015 02:51 PM
tools
  1. philjory's Avatar
    philjory
    my iphone 6 has all of a suddenly stopped working it is fully charged its on Tesco mobile it has not been dropped its kept in a case it was not turned off but now it is off and it wont come on.
    It is not a contract phone it was brought from the apple shop as a present please can anyone help
    05-17-2015 08:56 AM
  2. whetrick1's Avatar
    whetrick1
    Have you tried hold the home and power button at the same time to see if it will come back on?


    Sent from my iPhone using Tapatalk
    05-17-2015 09:01 AM
  3. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    Try the hard reset as suggested.
    Hold the top power/sleep button and the home button at the same time until the Apple logo appears, then release.
    05-17-2015 09:09 AM
  4. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    Let us know if this works.
    05-17-2015 09:10 AM
  5. philjory's Avatar
    philjory
    Yes thankyou it did work but why should it have gone off in the first place
    05-17-2015 09:15 AM
  7. whetrick1's Avatar
    whetrick1
    That I can't tell you. Maybe an app didn't install right or just a glitch. You might need try a factory reset.


    Sent from my iPhone using Tapatalk
    05-17-2015 10:39 AM
  8. bjasyver's Avatar
    bjasyver
    Thanks, it Works on mine to.
    12-21-2015 02:51 PM
« Why won't my iPhone 6 charge or turn on? | How do I save a résumé on my iPhone 6 and iPad then be able to attach to email? »

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