1. mulasien's Avatar
    Sounds like the store employees were not on point that day. If someone wiped your phone without making sure you had a backup, and not warning you in advance, I think you'd be entirely in your rights to at least email customer support about your bad experiences.

    Funny enough, I was in an Apple store just this morning for a similar issue. I had the same front camera issue on my phone a few months ago, but to a smaller degree. When I took it into the Apple store, they said that as long as it wasn't obstructing the camera, it was just a cosmetic issue and not worry about it for now. The 'crescent' has gotten more pronounced a couple months later. I was in this store this morning for an unrelated issue and brought it up again, and they offered to replace the display panel without any fuss. Maybe it depends on either: 1. what day you go in to ask about it/who's manning the counter or 2. how severe the discrepancy is.

    Oddly enough, I was asked before they worked on it if I had any recent backups, and was told in advance that they may have to wipe it while repairing, even they didn't have to in the process.

    If you want to look the issue up online, look up 'crescentgate iPhone' (I hate the '-gate' moniker's, btw), and you'll find a lot on it. So far it doesn't appear to be obstructing cameras, and most people have been successful in getting it replaced. Probably a design issue that will have to get worked out for the next model (yay new model issues!)
    05-19-2015 03:58 PM
  2. hearmeoutx's Avatar
    That does not seem like a half bad wait, especially for a Saturday. It would take roughly 3-4 hours for apple to be able to get someone in without an appointment on a Saturday here. I have two Apple stores within a 15 minute drive in my area, one that is a 15 minute train ride and one an hour away. They are usually all really helpful. The one i frequent is 5 minutes from my house and is awesome.


    Sent from my iPhone using Tapatalk
    05-19-2015 06:10 PM
  3. norulesjustgo's Avatar
    I went through 4 screen replacements for the front-facing camera issue before I found out my phone was bent so it was replaced under warranty. On the warranty replacement I haven't had the front-facing camera issue luckily. However now this iPhone is bent too. I can't with iPhone anymore. I've had iPhone 4, 4S and 5 and by far this is the worst quality I have seen from Apple. I'm seriously thinking about jumping ship.
    05-23-2015 11:33 PM
  4. tapehead's Avatar
    Some stores just have universally good service (online Amazon support), universally horrendous service across the company (Mac cosmetics). Apple is somewhere in the middle. They all seem to have this cult-ish quality to them, but Apple doesn't ensure that their employees are all... nice. Or even competent. It really depends on the store you go to.
    Shanicenicolle likes this.
    05-24-2015 06:19 AM
  5. HankAZ's Avatar
    Some stores just have universally good service (online Amazon support), universally horrendous service across the company (Mac cosmetics). Apple is somewhere in the middle. They all seem to have this cult-ish quality to them, but Apple doesn't ensure that their employees are all... nice. Or even competent. It really depends on the store you go to.
    I'd say that this is pure "speculation" on your part. If not, I'd love to see any proof/documentation you have to back up this claim - especially the "Or even competent" part.
    timjobs and Just_Me_D like this.
    05-24-2015 11:26 AM
  6. xNeezzy's Avatar
    I'm shocked! I've been to the Apple Store for purchases and Genius Bar appointments a couple of times and my experience with the apple workers were always great!


    Sent from my iPhone 6 using Tapatalk
    Just_Me_D likes this.
    05-24-2015 01:13 PM
  7. HankAZ's Avatar
    I'm shocked! I've been to the Apple Store for purchases and Genius Bar appointments a couple of times and my experience with the apple workers were always great!


    Sent from my iPhone 6 using Tapatalk
    Totally agree with this. I hade one visit (out of many, over the years) where the experience was less than exactly what I expected. And in the end, even that experience turned out well.


    Sent from my mobile device via Tapatalk 3.2.1.
    xNeezzy likes this.
    05-24-2015 03:38 PM
  8. Shanicenicolle's Avatar
    I'd say that this is pure "speculation" on your part. If not, I'd love to see any proof/documentation you have to back up this claim - especially the "Or even competent" part.
    You're lucky to have visited good apple stores. There are plenty of horror stories from the Philadelphia area stores about lack of good service. Not all the time but there are some employees who are more competent then others.
    05-24-2015 06:36 PM
  9. twilite2000's Avatar
    I've only visited and Apple store twice before which is 1 1/2 away. Though the experience was good it was odd at the same time. I guess you could call it organized chaos. It was so crowded I had to inch my way to the genius bar trying to avoid being trampled. I have to say though from the time I walked in till the time I left I was approach many times by the employees asking if I was being helped. We had appointments both times, was in and out quickly, and both problems were resolved to our satisfaction. Like another poster asked above, I do wonder how they know they are giving back the correct device to the customer? However positive my experience was I hope I never have to go back. To chaotic for me.
    05-24-2015 09:20 PM
  10. HankAZ's Avatar
    You're lucky to have visited good apple stores. There are plenty of horror stories from the Philadelphia area stores about lack of good service. Not all the time but there are some employees who are more competent then others.
    I cannot imagine that all the stores in the Philadelphia area are bad. They can be chaotic at times, but that is due to their popularity and the popularity of Apple products. If service truly is bad, you need to report the issue to the store manager, and up the chain of command.
    05-24-2015 09:50 PM
  11. xNeezzy's Avatar
    I've only visited and Apple store twice before which is 1 1/2 away. Though the experience was good it was odd at the same time. I guess you could call it organized chaos. It was so crowded I had to inch my way to the genius bar trying to avoid being trampled. I have to say though from the time I walked in till the time I left I was approach many times by the employees asking if I was being helped. We had appointments both times, was in and out quickly, and both problems were resolved to our satisfaction. Like another poster asked above, I do wonder how they know they are giving back the correct device to the customer? However positive my experience was I hope I never have to go back. To chaotic for me.
    Though the store can be crowded and busy, when ever I go I am always greeted right when I enter the store and always asked what I need help with, I like that about my local store, the employees are always nice.


    Sent from my iPhone 6 using Tapatalk
    twilite2000 likes this.
    05-24-2015 11:49 PM
  12. Shanicenicolle's Avatar
    I cannot imagine that all the stores in the Philadelphia area are bad. They can be chaotic at times, but that is due to their popularity and the popularity of Apple products. If service truly is bad, you need to report the issue to the store manager, and up the chain of command.
    There's only 1 actually in the city, and yea. Management was stealing merchandise a year or so ago so they definitely have room for improvement all around.
    05-25-2015 08:27 PM
  13. yaynative's Avatar
    You're lucky to have visited good apple stores. There are plenty of horror stories from the Philadelphia area stores about lack of good service. Not all the time but there are some employees who are more competent then others.
    I've found that the Quakerbirdge Mall store is ok while the Cherry Hill and Willow Grove Mall stores are excellent.
    05-25-2015 08:47 PM
  14. Closingracer's Avatar
    Some stores just have universally good service (online Amazon support), universally horrendous service across the company (Mac cosmetics). Apple is somewhere in the middle. They all seem to have this cult-ish quality to them, but Apple doesn't ensure that their employees are all... nice. Or even competent. It really depends on the store you go to.
    Eh I live in NYC which could be why but there's about 4-5 somewhat close to me considering they're all in Manhattan and all of them are great and possibly better then Amazon customer service which has been pretty bad for me at least the past month or so giving me the run around with a lost package.

    I've gone to the one on Fifth Ave in Manhattan that's open 24/7 and usually always busy no matter the time and I wanted to exchange my iPad Air 2 128GB wifi for the cellular model and the guy who he,led me let me keep the charger and cable that came with the original iPad that I bought. Another one didn't give me an issue exchanging my iPad Air 2 because of that clicking noise you would get in the speaker randomly whenever you had something that made a noise like an email or etc. I made a thread about it on Mac rumors and seems to be a pretty big issue ( nothing huge). I never replicated it for the guy helping me because it was loud in the store but he gladly exchanged it for a new iPad.




    Sent from my iPad using Tapatalk
    05-26-2015 12:59 AM
  15. Ledsteplin's Avatar
    Be fortunate if you have an Apple Store close by. The closest to me is 80 miles.
    05-26-2015 08:27 AM
  16. tapehead's Avatar
    These are just my own experiences. I don't do statistical analysis on Apple support. But from my own experiences, it's all over the map. Some people have been really nice, but then other stores have this terrible snobbish culture and can be downright rude. Sometimes when calling tech support, you get somebody who understands the technology; sometimes, you get somebody who wants to restart your computer even though you called about an iPod. It's just not very consistent to me.
    05-26-2015 09:43 AM
  17. shockjay's Avatar
    It may not apply but I had an excellent experience buying my iPhone 6 at Best Buy. In addition to having Geek Squad (Apple Store has something similar but Best Buy is closer to our house) they have price match for items on Amazon Prime so this allowed me to buy an Otterbox case in store for 50% off the Best Buy price.

    The Apple Store was awesome in terms of the purchase of my Powerbeats 2 Wireless but in terms of proximity for future phone purchases I'll go with Best Buy.
    05-26-2015 12:18 PM
  18. Shanicenicolle's Avatar
    I've found that the Quakerbirdge Mall store is ok while the Cherry Hill and Willow Grove Mall stores are excellent.
    I forgot about willow Grove! KOP is also lacking.
    05-27-2015 06:26 PM
  19. yaynative's Avatar
    I forgot about willow Grove! KOP is also lacking.
    KoP needs help.
    06-06-2015 06:19 PM
  20. MadMikeD's Avatar
    Anyone know of a good one in Atlanta? We have several here but I have had no experience with any. My phone needs to be looked at do to same issue.
    06-07-2015 11:17 AM
  21. Billy Jo's Avatar
    The struggle is real...

    That's rough man lol
    06-09-2015 02:24 PM
  22. katesbb's Avatar
    If you want to look the issue up online, look up 'crescentgate iPhone'...
    Interesting, first I've heard of it, so I checked my iPhone 6... and there it is: the crescent on my front camera. Looks just like the OP's picture.

    Seems to work fine though
    06-09-2015 03:01 PM
  23. Chris2183's Avatar
    Anyone know of a good one in Atlanta? We have several here but I have had no experience with any. My phone needs to be looked at do to same issue.


    Ive only been to the Perimeter Mall, and Mall of Georgia locations. Both seem to be about equal in terms of service, but the MoG location seems to get more crowded. I try to swing by in the mornings when they first open, its a lot less chaotic.
    06-10-2015 07:31 AM
  24. techitrucker's Avatar
    1.95 a month extended warranty at Verizon and you never need to deal with the overworked and underpaid snobs at the Apple Store. They just overnite you a new one and you ship the broken one back. Covers most everything but drops and unintended baths.
    06-10-2015 12:25 PM
  25. msm0511's Avatar
    Anyone know of a good one in Atlanta? We have several here but I have had no experience with any. My phone needs to be looked at do to same issue.
    Lenox, Lenox, Lenox!!! It's the most crowded of all the ones in Atlanta, but it's the best. It's the only one I go to for service issues. I'll go to the others if they're closer to where I'm at for purchases, but the Genius Bar in Lenox is always helpful. I had my MBP repaired at an authorized technician store (PeachMac. Don't bother going there), and was not only unhappy with the fact that they didn't fix my problem, but kept my laptop 2 weeks longer than they said they needed. When I took it to the Lenox GB the guy sent my complaints about PeachMac to corporate. I could be a little biased though. One of my best friends is a supervisor at that store.
    06-10-2015 05:56 PM
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