[Nabooy]

This is ridiculous! My phone was running up fine until now I've decided to do a fresh install cause of the battery drain. As it was about restoring from iTunes, I got a message at the end saying that it cannot restore the device and now I'm stuck with the black screen that says to plugin the device using the USB wire to iTunes! I think it's dead. Nothing's working here and it can't seem to connect to the computer which I'm just stuck with the black screen! What to do PLEASE help!

[anon(4698833)]

This is ridiculous! My phone was running up fine until now I've decided to do a fresh install cause of the battery drain. As it was about restoring from iTunes, I got a message at the end saying that it cannot restore the device and now I'm stuck with the black screen that says to plugin the device using the USB wire to iTunes! I think it's dead. Nothing's working here and it can't seem to connect to the computer which I'm just stuck with the black screen! What to do PLEASE help!

I'm going to guess that your phone is not at all "dead", but your back up is corrupted. Unfortunately, this happens with all things whether it's a computer or a smart phone. Try a fresh restore on the phone without using your backup...

Use iTunes to restore your iOS device to factory settings - Apple Support

The good thing is that your apps are backed up in iTunes and the App store, so you won't have to BUY them again...the bad news is that if you don't sync your iPhone to a computer in iTunes, you'll have to go through and download them all again from iCloud in the app store (time consuming, but it is what it is). In iTunes, if you sync on a computer, you can simply move them over...

[BreakingKayfabe]

When you connect it to your computer you're saying that iTunes doesn't recognize that a phone is connected? When iTunes does recognize it just follow the link that Sean provided. Otherwise if iTunes isn't recognizing the iPhone being connected that's a whole other issue.

[Nabooy]

When you connect it to your computer you're saying that iTunes doesn't recognize that a phone is connected? When iTunes does recognize it just follow the link that Sean provided. Oherwise if iTunes isn't recognizing the iPhone being connected that's a whole other issue.

Exactly what I was saying. But anyway, seemed to fixed the problem just by rebooting the computer and iPhone. Thanks anyway.

[anon(4698833)]

Exactly what I was saying. But anyway, seemed to fixed the problem just by rebooting the computer and iPhone. Thanks anyway.

I know this is going to come across as a bit crass, but before you start flipping out over something like this, I would think resetting one or both devices and trying again would be an almost common sense action. I mean, when a computer is having issues, the natural instinct is to reset the computer...right?

[warcraftWidow]

I know this is going to come across as a bit crass, but before you start flipping out over something like this, I would think resetting one or both devices and trying again would be an almost common sense action. I mean, when a computer is having issues, the natural instinct is to reset the computer...right?

Probably depends on the age and maturity of the OPI have a hard time getting my kids to try to fix anything (whether computer, other electronics, or anything really) even though I've explained over and over the troubleshooting steps I go thru-the first of which is usually turning it off and on. I even make them do it while I watch. But no matter how often I repeat that, they always call for Mom first rather than trying for themselves. Hopefully it will sink in one daythey are only 7 & 11 though.