1. Nabooy's Avatar
    This is ridiculous! My phone was running up fine until now I've decided to do a fresh install cause of the battery drain. As it was about restoring from iTunes, I got a message at the end saying that it cannot restore the device and now I'm stuck with the black screen that says to plugin the device using the USB wire to iTunes! I think it's dead. Nothing's working here and it can't seem to connect to the computer which I'm just stuck with the black screen! What to do PLEASE help!
    Last edited by Nabooy; 02-03-2015 at 09:05 PM.
    02-03-2015 08:55 PM
  2. SeanHRCC's Avatar
    This is ridiculous! My phone was running up fine until now I've decided to do a fresh install cause of the battery drain. As it was about restoring from iTunes, I got a message at the end saying that it cannot restore the device and now I'm stuck with the black screen that says to plugin the device using the USB wire to iTunes! I think it's dead. Nothing's working here and it can't seem to connect to the computer which I'm just stuck with the black screen! What to do PLEASE help!
    I'm going to guess that your phone is not at all "dead", but your back up is corrupted. Unfortunately, this happens with all things whether it's a computer or a smart phone. Try a fresh restore on the phone without using your backup...

    Use iTunes to restore your iOS device to factory settings - Apple Support

    The good thing is that your apps are backed up in iTunes and the App store, so you won't have to BUY them again...the bad news is that if you don't sync your iPhone to a computer in iTunes, you'll have to go through and download them all again from iCloud in the app store (time consuming, but it is what it is). In iTunes, if you sync on a computer, you can simply move them over...
    Just_Me_D likes this.
    02-03-2015 09:09 PM
  3. BreakingKayfabe's Avatar
    When you connect it to your computer you're saying that iTunes doesn't recognize that a phone is connected? When iTunes does recognize it just follow the link that Sean provided. Otherwise if iTunes isn't recognizing the iPhone being connected that's a whole other issue.
    02-03-2015 09:37 PM
  4. Nabooy's Avatar
    When you connect it to your computer you're saying that iTunes doesn't recognize that a phone is connected? When iTunes does recognize it just follow the link that Sean provided. Oherwise if iTunes isn't recognizing the iPhone being connected that's a whole other issue.
    Exactly what I was saying. But anyway, seemed to fixed the problem just by rebooting the computer and iPhone. Thanks anyway.
    02-03-2015 11:05 PM
  5. SeanHRCC's Avatar
    Exactly what I was saying. But anyway, seemed to fixed the problem just by rebooting the computer and iPhone. Thanks anyway.
    I know this is going to come across as a bit crass, but before you start flipping out over something like this, I would think resetting one or both devices and trying again would be an almost common sense action. I mean, when a computer is having issues, the natural instinct is to reset the computer...right?
    02-03-2015 11:57 PM
  6. warcraftWidow's Avatar
    I know this is going to come across as a bit crass, but before you start flipping out over something like this, I would think resetting one or both devices and trying again would be an almost common sense action. I mean, when a computer is having issues, the natural instinct is to reset the computer...right?
    Probably depends on the age and maturity of the OPI have a hard time getting my kids to try to fix anything (whether computer, other electronics, or anything really) even though I've explained over and over the troubleshooting steps I go thru-the first of which is usually turning it off and on. I even make them do it while I watch. But no matter how often I repeat that, they always call for Mom first rather than trying for themselves. Hopefully it will sink in one daythey are only 7 & 11 though.
    02-04-2015 08:37 AM

Similar Threads

  1. What are the iPhone Pros & Cons vs. Windows Phone?
    By GadgetTron in forum Ask a Question
    Replies: 26
    Last Post: 02-12-2015, 05:01 AM
  2. How do I get out of the Zoom function?
    By Hammam42 in forum iPad Air
    Replies: 1
    Last Post: 02-03-2015, 09:00 PM
  3. How can I view the full phone number in my contact list?
    By iMore Question in forum Ask a Question
    Replies: 1
    Last Post: 02-03-2015, 03:22 PM
  4. Grim Fandango is back after 17 years and better than ever
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 02-03-2015, 02:12 PM
  5. How do I add contacts to my phone book?
    By iMore Question in forum Ask a Question
    Replies: 1
    Last Post: 02-03-2015, 01:43 PM
LINK TO POST COPIED TO CLIPBOARD