1. dixie dregs's Avatar
    Hello I own a 64 gb 6 I purchased it on the first day of the release. The phone just now totally locked up froze. I can't get any response when I try to restart it does nothing there is nothing visible on the screen. The only life that it shows is accessing Siri the screen is totally non responsive, when I plug in the charger nothing comes up on the screen. Any thoughts would be appreciated. The phone is currently running the latest updates.

    Tia

    Dregs
    01-17-2015 08:13 PM
  2. Just_Me_D's Avatar
    Make a Genius Bar appointment with the nearest Apple Store.

    https://getsupport.apple.com/Getprod...on?caller=rcon
    01-17-2015 08:16 PM
  3. dixie dregs's Avatar
    Thanks I was thinking that I don't understand what it could be never had it happen with any of my other phones.
    01-17-2015 08:43 PM
  4. zerog46's Avatar
    Have you tried a reboot by holding in both buttons?
    BreakingKayfabe likes this.
    01-17-2015 08:48 PM
  5. SeanHRCC's Avatar
    It's a consumer product, sometimes you just get a bad...apple... (no pun intended).

    Take it back and take advantage of something else you paid for...the top notch Apple customer service experience.
    the_tech_eater and Just_Me_D like this.
    01-17-2015 08:50 PM
  6. dixie dregs's Avatar
    It rebooted holding both buttons again this has not happen before. Would it still make sense to bring it to the genius bar?
    01-17-2015 10:44 PM
  7. warcraftWidow's Avatar
    It rebooted holding both buttons again this has not happen before. Would it still make sense to bring it to the genius bar?
    If you have one close by and want peace of mind, then sure. Otherwise just keep and eye on it. You have a 1 year warranty.
    01-17-2015 11:11 PM
  8. dixie dregs's Avatar
    Thanks All for your input!
    01-18-2015 12:05 AM
  9. zerog46's Avatar
    I've had it happen is few times. I don't really think it's an issue.
    01-18-2015 12:12 AM
  10. iwicked's Avatar
    It happened to me two weeks ago. I tried turning on the screen but then realised it had shut down. Tried turning it on, nothing happened. Plugging in the charger didn't show anything either. I did a hard reset by holding down the two buttons and it turned back on.

    Been running fine since.
    01-18-2015 09:33 AM
  11. Flow39's Avatar
    This has happened with one of the older iPads my family has owned. I've had to hard reset it twice, but I haven't had any problems since then.
    01-18-2015 12:52 PM
  12. dimitrist's Avatar
    did you even have a computer lock up on you and you had to reboot?
    Same thing with the phone, it happens once in a while, not a bid deal, I wouldn't worry about it.
    Just keep an eye on it, you have a year to take it back.
    01-18-2015 01:56 PM
  13. dixie dregs's Avatar
    Thanks All...
    01-18-2015 08:41 PM
  14. Flow39's Avatar
    Thanks All...
    No problem! Good luck with the phone!
    01-18-2015 09:20 PM
  15. Damien_Eternal's Avatar
    Ive also experienced this on a coupe occasions with my 5s. The hard reset always brings it back. I haven't had to do it for a couple months now so my thought is it was just a hiccup somewhere in a program or iOS itself. Who knows. Sometimes these devices, just like people need a slap upside the head to get them to think straight again.
    01-18-2015 11:56 PM
  16. SprSynJn's Avatar
    I've experienced this with my old iPhone 5, and it was usable until I got my Plus. My mother-in-law also had this happen to her 4S, and she still was able to use it with little problems here and there. I think this is a common happening with any smartphone out there and it's best not to worry unless it happens often. In which case I'd make an appointment.
    Last edited by SprSynJn; 01-19-2015 at 07:57 AM.
    01-19-2015 12:48 AM
  17. ritesh's Avatar
    Hello I own a 64 gb 6 I purchased it on the first day of the release. The phone just now totally locked up froze. I can't get any response when I try to restart it does nothing there is nothing visible on the screen. The only life that it shows is accessing Siri the screen is totally non responsive, when I plug in the charger nothing comes up on the screen. Any thoughts would be appreciated. The phone is currently running the latest updates.

    Tia

    Dregs
    If it connects to itunes, something similar to my Mum's 5c could have happened.
    http://forums.imore.com/iphone-5c/31...iphone-5c.html

    To update on my phone, Apple Service kept it under observation after resetting it to factory settings and the phone was fine.I have yet to get a SOS call from my Mum.
    01-19-2015 01:34 AM

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