LVMHgirl
Well-known member
The hub and I loved the smoothness and clarity of the Zagg glass on our 6+'s but he had to do a warranty replacement within the first couple of weeks for his due to chips (which turned into cracks) that showed up from regular use (no drops) and I had to replace mine because the right side was lifting off the screen.
All was well again until small chips showed up again on the bottom of his glass about a week later. Again, not dropped. He said he could deal with the tiny chips for a while especially since the glass was lined up perfectly on his screen, lol.
Anyway, last week I noticed a tiny hairline crack in my Zagg glass that went diagonally across the bottom half of my phone. Hard to see so it doesn't bother me too much but It is definitely there and I don't feel it while typing or swiping but I can feel it if I move my fingernail softly over it.
But now there is a tiny chip on the left hand side which has also turned into a crack. And my phone hasn't been dropped.
So we both decided to try the HDX instead of possibly having to switch out the glass every few weeks. I spoke to the Zagg people and they said they would gladly do a warranty replacement for the HDX. So they are sending out HDX shields to us and hopefully these will work better for us. I've heard that the glass is great for drop protection but since I use a lanyard on all my cases, I'm not concerned about drops. Also, the rep said that if we didn't like the HDX, we could switch back to the glass, no problem.
All I have to say is that whether you choose the glass or HDX, Zagg's customer service is exemplary and we are really happy with them.
Update:
Got our HDX replacements today (took less than a week!) and they look great and feel almost the same as the glass, just not as sleek and is slightly cushion-y or tacky due to it's self-reparative properties (only noticeable when touching the screen with your fingernail or when pressing down harder than usual or swiping fast for games). Will update if there are any issues but I doubt we'll have any because our main concern was the random chipping/cracking of the glass.
Really pleased with Zagg.
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