1. _YoKolorMeBadd's Avatar
    Damn that sucks they wouldn't give you something to use while i6 comes in . Other options for insurance would be your car insurance company some of them cover smartphones . Also house insurance . Just need to make sure it covers lost /stolen phones . Like square trade is good covers everything but lost/ stolen . Dunno if Apple care covers lost or stolen think just damage to phone
    Unfortunately AppleCare doesn't cover lost/stolen iPhones.


    Sent from my iPhone using Tapatalk
    12-01-2014 04:17 AM
  2. Septembersrain's Avatar
    Get a home phone!! I can't believe the entitlement you people possess. You think it's the company's responsibility to keep you connected when YOU lose your phone or it gets stolen. No. If being connected is that important to you then you should have a back up plan. My phone gets stolen...I've got a back up phone waiting. It's that simple.
    So then in that case, they should give credit to the customer for the days they were without service. The service of a cellular device is paid for to provide mobility and convenience. Not so much so if it's not able to be used for a week or more. That would be a fair trade off I think.

    Of course I've always got a back up phone myself but everyone has their own extenuating circumstances.
    12-01-2014 07:26 AM
  3. Not Quite Right's Avatar
    If this is a contract sold through the carrier, then the carrier should step up to the plate also. By either helping find the replacement phone, or providing a loner.
    12-01-2014 11:13 AM
  4. iJedi's Avatar
    Wow. I'm gonna go ahead and say something unpopular that you obviously need to hear. Here goes: Cry about it. Asurion's T&C specifically cover what happens when a device is not in stock. This includes trying to send a comparable device, but it also says that there may be a wait. A loaner phone through the mail is simply not feasible for every customer. Your local carrier store may be able to provide you with a loaner phone, but that is not Asurion's responsibility. You're entitled to your opinion and you're certainly entitled to post it here, but try being realistic. You can't indict a company for doing exactly what their terms & conditions say they'll do just because you didn't take the time to read the literature they sent you.
    12-01-2014 12:29 PM
  5. Ledsteplin's Avatar
    Why I always have a working old phone on hand. I have home phone service, but I don't use it. I could go buy a $10 phone and use it though. Keeping an old phone handy is good insurance. Even if it's just a little flip phone.


    Sent from my ancient but trustworthy iPhone 5.
    12-01-2014 01:19 PM
  6. Not Quite Right's Avatar
    Wow. I'm gonna go ahead and say something unpopular that you obviously need to hear. Here goes: Cry about it. Asurion's T&C specifically cover what happens when a device is not in stock. This includes trying to send a comparable device, but it also says that there may be a wait. A loaner phone through the mail is simply not feasible for every customer. Your local carrier store may be able to provide you with a loaner phone, but that is not Asurion's responsibility. You're entitled to your opinion and you're certainly entitled to post it here, but try being realistic. You can't indict a company for doing exactly what their terms & conditions say they'll do just because you didn't take the time to read the literature they sent you.
    You are absolutely correct to a point. I can guaranty at the same time though your local carrier store sales associate painted a wonderful picture of all the benefits you'd receive, but not once was there any mention of the pitfalls, or the hoops one is required to jump through to file a claim. When a consumer is sold a phone & a "protection" plan. It should be made perfectly clear to them the claims process, and what their expectations to should be. NOT left to them to stumble upon the real truth buried in the fine print ...
    Asurion Fail-screen-shot-2014-12-02-7.00.23-am.png
    12-02-2014 10:01 AM
  7. Ledsteplin's Avatar
    You are absolutely correct to a point. I can guaranty at the same time though your local carrier store sales associate painted a wonderful picture of all the benefits you'd receive, but not once was there any mention of the pitfalls, or the hoops one is required to jump through to file a claim. When a consumer is sold a phone & a "protection" plan. It should be made perfectly clear to them the claims process, and what their expectations to should be. NOT left to them to stumble upon the real truth buried in the fine print ...
    Click image for larger version. 

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    Maybe something like this. Notice how the print is hard to read with that fashionable washed out light gray text? They should make everything readable with info on availability. Asurion Fail-imageuploadedbytapatalk1417534742.206250.jpg


    Sent from my ancient but trustworthy iPhone 5.
    Not Quite Right likes this.
    12-02-2014 10:39 AM
  8. tlo07's Avatar
    On the bright side at least you'll most likely get a new phone instead of a refurb. 7-10 days is a long time with no phone though.

    Sent from my iPad using Tapatalk HD
    12-04-2014 08:30 PM
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