1. btru82's Avatar
    I recently upgraded to the iPhone 6. I set the phone up as new. However, my old iPhone (5) is still backed up in the cloud and when I try to delete it I am unable to. It says this backup cannot be deleted because it is in use. It is basically taking 2 gb of my cloud space for no reason.

    Has anyone come across this and figured out a way to solve it? The phone that the backup is from has been erased, reset and sold.

    I am stuck as to what to do.

    Thanks for any help that is provided
    11-06-2014 03:43 PM
  2. zerog46's Avatar
    Did you try removing it from find my iPhone or is it still showing in there?


    Sent from my iPhone 6 Plus using Tapatalk
    11-06-2014 03:49 PM
  3. btru82's Avatar
    It is not showing in Find My iPhone.
    11-06-2014 03:56 PM
  4. btru82's Avatar
    It does show in my devices in my iCloud Settings, but I do not see an option to remove devices from iCloud Settings either.
    11-06-2014 03:57 PM
  5. rapha194's Avatar
    I have a doubt.
    If I buy the iPhone 6 and restore as new, as I have to recover my settings thousands of words on my keyboard?

    I've been adjusting and adding words from the iphone 5 and have many words, abbreviations, accents etc etc.
    11-06-2014 06:15 PM
  6. zerog46's Avatar
    You should see an option in iCloud to lock wipe or remove it. That's weird.


    Sent from my iPhone 6 Plus using Tapatalk
    11-06-2014 10:00 PM
  7. btru82's Avatar
    You should see an option in iCloud to lock wipe or remove it. That's weird.


    Sent from my iPhone 6 Plus using Tapatalk
    So you're saying when I login to iCloud.com or iCloud on my phone I should see that option? Thanks
    11-06-2014 10:03 PM
  8. zerog46's Avatar
    You should when you login to iCloud dot com yes. If your phone, tablet or Mac gets lost or stolen that's where you would go to lock it or wipe it.


    Sent from my iPhone 6 Plus using Tapatalk
    11-06-2014 10:13 PM
  9. btru82's Avatar
    Thanks so much I will check that out to see if it fixes the issue
    11-06-2014 10:15 PM
  10. Calyan Cook's Avatar
    Or your new device is still trying to restore from that backup.
    11-08-2014 03:53 PM
  11. btru82's Avatar
    thats for the support everyone. I tried again to delete the backup this AM and it worked. Very strange but i'll take it since now thats a lot of space cleared on my iCloud. The only issue I am having now is that old devices are still showing on my iCloud.com and theres no options to delete them. I know they are wiped and restored as they have all been sold but its still strange how I am unable to delete them
    11-08-2014 03:56 PM
  12. zerog46's Avatar
    Give me a few I have an old i5 I'm gonna wipe and remove let me see how it goes.


    Sent from my iPad using Tapatalk
    11-08-2014 04:50 PM

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