Check if the phone is refurbished?

[avital]

I got my Iphone 6 replaced 2 days ago at the Apple store. I was very surprised when i saw the apple guy came out with a small white box, a non retail box, i was thinking wtf is THAT? Then i was thinking oh maybe its just new from the factory not being packed in a retail box yet. But now im not sure whats going on here...

So is there a was to check if the phone i got i refurbished or not? I paid for a new phone and got second hand crap??

 

[taz323]

They are all in the same boxes. pick up mine day after launch and it came in a plain white box.

 

[avital]

But this was a non retail small white box. When i bought the phone, it came in the real box. This was just a very small white package with no space for anything else than the phone.

 

[taz323]

But this was a non retail small white box. When i bought the phone, it came in the real box. This was just a very small white package with no space for anything else than the phone.

So the box came with no ear buds or charger. just a phone,

 

[avital]

So the box came with no ear buds or charger. just a phone,

Exactly. A tiny small package with only the Iphone 6 in. I still have the original box from when i first bought the phone, so i know how it looks like.

 

[calebt]

Did you ask if the phone was refurbed? If it is I would ask for another phone.

 

[avital]

I was stupid. I didnt ask, i forgot about it. They dont have the Iphone 6 in stock on the website.
The genius said "this is a new one, we dont have many, but i found one, its service units we just got if we have to give out a new phone to our customers" so i was thinking oh well, it must be brand new from the factory. He didnt ask for my original box, headphones, charger or anything. I left that in the car ready to go get it. But no, just a new phone.

 

[eyecrispy]

All replacement units (refurb or new) come in nonretail boxes. It has always been that way. They then ship your returned unit back in those boxes.

 

[E_Brown]

Honestly this early in I don't think they've had time to refurbish phones yet. I'd be very surprised if it wasn't new.

 

[nr2d]

As someone already said this early after the release I don't think it is a re-furb phone. I am just guessing here but I bet that Apple uses this type of packaging for exchange is simply that they know you already have the charger and ear buds. This way it is cheaper to just give you the phone rather than the whole package. It may not sound like much but in the end it all adds up to savings for Apple.

I got the same thing about this time last year when I thought there was problem with my iPhone 5S buit then thought about it for a couple of minutes and came up with my assumption above.

 

[anon(4698833)]

Why are you so concerned? Does it work the way you expect it to?

 

[anon(153966)]

I think the good thing here is that if anything goes wrong with it, taking it to Apple and they should fix/replace it for you without hesitation...

 

[DX9]

I had my 2 week old iPhone 6 replacement shipped right from Apple also. My volume down button was indented and not to responsive. Called apple and they shipped a replacement the next day in a slim white box. Looked brand new to me. They have them in slim non retail boxes for this very reason. Keep all existing stuff from your original. Love the customer service. First time ever I had to call Apple for support. Top notch.

 

[tattooed4515]

From my understanding the refurbs have a new shell, but some recycled internals, from other phones that have been returned for other reasons. I believe a lot of the refurbs are new, just pieced together. I was leery of refurbs too at first. I've had a few refurb iPhones and I think they worked better than any new ones I've had. No reason to worry.

 

[Ledsteplin]

From my understanding the refurbs have a new shell, but some recycled internals, from other phones that have been returned for other reasons. I believe a lot of the refurbs are new, just pieced together. I was leery of refurbs too at first. I've had a few refurb iPhones and I think they worked better than any new ones I've had. No reason to worry.

They have a 100 point check system. If anything is bad, they do replace it. That's what makes refurbished phones good. Plus they put in a new battery.


Sent from my ancient but trustworthy iPhone 5.

 

[Flow39]

They have a 100 point check system. If anything is bad, they do replace it. That's what makes refurbished phones good. Plus they put in a new battery.


Sent from my ancient but trustworthy iPhone 5.

Apple is the only company I trust with refurbished phones/ iPads. They do an excellent job on them, everyone I talk to never has a problem.

 

[Stefano_B]

I had the same thing happen when I replaced my 6+ (week old which I paid full retail price for) after it crapped out on me for no apparent reason - most likely a lemon. However, the sales person (or genius whatever they're called) after coming to the conclusion that I qualified for a replacement, came back out with the mentioned thin box, and immediately thought to myself "here we go, a refurb" lol. After some questioning I was reassured that it was not a refurb, but indeed brand new, and that they have a stock of these "new" phones strictly for replacements. I believed her, and am confident it is new. The phone is perfect in all aspects, wrapped in plastic film etc.

 

[sillylilwabbit]

I got my Iphone 6 replaced 2 days ago at the Apple store. I was very surprised when i saw the apple guy came out with a small white box, a non retail box, i was thinking wtf is THAT? Then i was thinking oh maybe its just new from the factory not being packed in a retail box yet. But now im not sure whats going on here...

So is there a was to check if the phone i got i refurbished or not? I paid for a new phone and got second hand crap??

Refurbished.

Few others on another form got refurbs based on their build date.

 

[natasftw]

Refurbished.

Few others on another form got refurbs based on their build date.

What exactly are you hoping to use the build date to base your conclusion on? We are still too early in the wave for you to be able to determine anything about the phone from the date.

 

[sillylilwabbit]

Early build date = built on same assembly line as new.

Later build date as in a week ago = refurbished.