1. noaim's Avatar
    Never actually had to do this. I am looking to start over with my iPhone 6. It has a HUGE other file and my usage and standby time stays the same. Looking to setup as new. Do I just erase all content and settings on the phone? or is there a special way to go about it
    10-28-2014 06:34 PM
  2. HankAZ's Avatar
    Never actually had to do this. I am looking to start over with my iPhone 6. It has a HUGE other file and my usage and standby time stays the same. Looking to setup as new. Do I just erase all content and settings on the phone? or is there a special way to go about it
    Do you have a backup of all of your data before you begin? I would definitely do that before proceeding.

    iOS: How to back up your data and set up your device as a new device

    iOS: How to back up your data and set up your device as a new device

    Learn how to erase all data on your iPhone, iPad, or iPod touch and set it up as a new device to troubleshoot an issue.


    Follow these steps to erase your device, set it up as if it were new, and preserve your data before erasing it. If you're going to give away or sell your iOS device, follow these steps.

    1. Install all iOS updatesCheck for software updates and install them if available.
    2. Transfer contentBefore you erase your device, take a few minutes to transfer your content from your device to your computerto ensure that all your critical data is safe.
    3. Back upBack up your device before you erase it. Depending on your backup method, review the steps below to ensure that you have a recent backup in case you decide to restore your device from a backup.
      iCloud
      iCloud backs up your device automatically once a day when connected to power and Wi-Fi. Review when your device was last backed up by tapping Settings > iCloud > Storage & Backup. You can view the last time the device was backed up on the bottom of the page. If you need to back up, tap Back Up Now. Ensure that your device is connected to Wi-Fi and a power source before backing up.

      iTunes
      To back up your device using iTunes:

      1. Ensure that you have the latest version of iTunes installed.
        • Mac: Choose iTunes > Check for Updates
        • Windows: Choose Help > Check for Updates

      2. Connect your device to your computer.
      3. Choose File > Devices > Backup.
      4. When this is finished, view the date and time of your latest backup by clicking:
        • Mac: iTunes > Preferences > Devices
        • Windows: Edit > Preferences > Devices

      Learn more about what your device backs up, how to back up your device, and how to copy your backup to another folder, disk, or location for safekeeping.
    4. Turn off iMessageIf iMessage is active, turn off iMessage at Settings > Messages > iMessage.

    5. Erase your deviceErasing all content and settings will delete all the data from your device, including songs, videos, contacts, photos, calendar information, and any other data. All device settings are restored to their factory condition.
      Note: If Find My iPhone is enabled, you need to turn it off in Settings > iCloud before you can erase your device.
      To remove all settings and information from your device, tap Settings > General > Reset > Erase All Content and Settings. Learn more about Erase All Content and Settings.

      If you can't erase your device, restore the device using iTunes.
      After your device is erased or restored, you should be able to view the following on your device screen.

    6. Set up as newComplete the setup assistant. When prompted to set up your device, select Set Up as New iPhone and tap Next to continue.

      Skip the Apple ID sign-in, in case the original issue was related to any of your content on iCloud.

      Note: After setting up as new, you will need to enter the Visual Voicemail password for iPhone (on carriers that support Visual Voicemail). If you've forgotten the password, contact your carrier to help you reset it.
      After erasing and setting up as a new device, your device is now in a factory configuration. Test to determine if erasing and setting up as a new device resolved the issue. Content on the device may have caused unexpected behavior.

      • If the issue is still present, you may want to contact Apple Support.
      • If the issue is now resolved, sync one type of content at a time back to the device. For example, if you had an issue playing music, add songs from iTunes and confirm they will play. If your contacts weren't loading successfully, add the contacts back. After each sync, test to see if the issue has returned.

      Restore your device using a previous backup in iCloud

      1. Erase all content and settings by tapping Settings > General > Reset > Erase All Content and Settings.
      2. When your device turns on, complete the setup assistant. When prompted to set up your device, choose Restore from iCloud Backup and enter your user name and password.
      3. iCloud will prompt you to choose a backup. Select the backup you wish to use and tap Restore to continue.

      Restore your device using a previous backup in iTunes

      1. Ensure that you have the latest version of iTunes installed.
        • Mac: Choose iTunes > Check for Updates
        • Windows: Choose Help > Check for Updates

      2. Connect your device to your computer.
      3. Select the Restore from Backup option by choosing File > Devices > Restore from Backup.
      4. Choose the desired backup from the list provided.

      Note: If Find My iPhone is enabled you need to turn it off in Settings > iCloud before you can restore your device.
      Some Apple services (such as two-step verification for your Apple ID) require Find My iPhone to be turned on. After testing the issue, sign in to your iCloud account and enable Find My iPhone.



    10-28-2014 06:44 PM
  3. noaim's Avatar
    i do have all my data on my computer and iPad. I m not going to restore a backup as I believe its what messed up to begin with. Thanks for the tips!
    10-28-2014 07:35 PM
  4. Marcus Vasquez's Avatar
    I always start all over when I have issues never fails
    10-28-2014 11:18 PM
  5. Lester2's Avatar
    question:
    Will this process allow me to install a new apple ID and password even if I don't know the old password and can't answer the security questions?
    02-13-2015 07:34 PM
  6. hatchettjack's Avatar
    Nope you will need your old info I think


    Sent from my  6+
    02-13-2015 08:07 PM
  7. 50ShadesofDroidx's Avatar
    HankAZ wins.
    02-13-2015 08:08 PM

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