ive never made a claim with applecare, but ive heard their customer service is stellar. I have, however, made a claim with AT&T's insurance provider, and it was pretty horrible... first of all, its a third party company, in case you didn't know, so they had worse... manners?... than the AT&T reps usually do. Also, since mine was a teir 1 phone (HTC One X at the time), I had to pay $200 for the replacement. The device they sent me also the same issues (overheating for no reason, and sim card errors requiring a reboot), and i asked them for a pretty much ANY iphone, which they said was "out of the question." so, after 45 minutes of arguing with a manager, i finally got a Galaxy S4 out of the deal... for another $200 and re-signing a 2 year contract, because that was a newer phone from a different manufacturer. Overall, it was a horrible experience (that took over 2 months total), that i wouldn't recommend to anyone!
Just something to think about, i know its kind of he-said she-said, but customer service is pretty important to me! LOL!
10-18-2014 12:08 PM