1. Fit24's Avatar
    So I pre-ordered the iPhone 6 Plus Space Gray 64GB model from Sprint online. When my phone arrived last week I used it for two days before deciding it was too big and I would prefer the iPhone 6 instead. I went to the closest Sprint Store and asked about an exchange since I was within the 14 day return policy. The customer rep told me they only had the iPhone 6 16GB model. So I said ok, can you check another Sprint Store (I knew there was one about 15 min away) for me please. They said, I dont think they would have any because these phones are pretty scarce so youll have to wait until our shipment comes in. I said ok, thank you and left the store. I immediately called the next closest Sprint Store and was told oh yes we have the iPhone 6 in 128GB. I said Ill be right over. The store wasnt crowded and I was taken care of as soon as I walked in the door. I now have an iPhone 6 Silver 128GB model! Bottom line for me is each Sprint Store is different; customer service varies from location to location and person to person.
    mistabritt and KingaSpades like this.
    10-13-2014 09:52 AM
  2. Just_Me_D's Avatar
    Thanks for sharing your experience......Enjoy the rest of your day.
    Fit24 likes this.
    10-13-2014 09:58 AM
  3. Septembersrain's Avatar
    I used to work for their subsidiary Boost Mobile. Never take a sales reps word on other stores. We are not all in league with each other. We compete against each other.

    Always call around or shop around. =)
    10-18-2014 09:31 AM
  4. ShowGun901's Avatar
    our towns only ATT store is a lower-end one, and their customer service is awful. 30 miles down the road, theres a huge ATT store, with lots of friendly reps, who are actually knowledgable and helpful... I drive there every time i need help, because i won't step foot in our local store.
    10-18-2014 01:16 PM

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