1. RC28's Avatar
    Employee assistance told me I had to call in to have them swap the phone, but Sprint has an online tool to do it. Have been on hold for 45 minutes.: Anyone use the online tool to swap successfully??
    09-19-2014 05:49 PM
  2. zerog46's Avatar
    Not sure haven't had Sprint in years but hopefully someone will chime in.
    09-19-2014 08:29 PM
  3. GusHerb94's Avatar
    I too have an employee account and the online ESN swap works for me all the time. OTOH I couldn't upgrade at the store without them trying to force me off my Everything Plus Referral Plan and then tried to force device insurance on me saying it was "story policy". Apparently all corporate stores are like this around me, and you can only upgrade through corporate channels because it's an employee acct. So that leaves me to Telesales or online...
    09-19-2014 10:36 PM
  4. cp7's Avatar
    Employee assistance told me I had to call in to have them swap the phone, but Sprint has an online tool to do it. Have been on hold for 45 minutes.: Anyone use the online tool to swap successfully??
    I waited almost an hour and a half and got it done. None of my lines swapped online. Hope you get through. I have the employee account as well.
    09-19-2014 11:31 PM

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